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Tom-3176 asked ·

Error Code: 500.046.002.001 / 91myf1c9.6

After logging data to my IOT Central application for some time, when I go to look at device analytics, I get the following error code:
Error Code: 500.046.002.001 / 91myf1c9.6
Could you please provide some detail as to what that means?

azure-iot-central
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Hi @Tom-3176 , looks like you are having an Internal Server Error. Check IoT Central Common error codes. Let me research on the meaning of 046.002.001 / 91myf1c9.6 .

We may need to have you on assisted support for analyzing server logs regarding your IoT Central application. If you already filed an issue on Azure Portal let us know.

Thanks for your time in advance.

0 Votes 0 ·

@Tom-3176 can you please double check that the error is still showing up? As well:

1) What is the page the error is showing\showed up? Was it https://your-appliacation-name.azureiotcentral.com/analytics ?
2) Can you please share a screenshot with the error?

Thank you!

0 Votes 0 ·

Hi,
Yes the error was happening under: https://your-appliacation-name.azureiotcentral.com/analytics
There wouldn't be much to show in the screenshot, the header and navigation bars were still all there, but in place of the analytics graphic there was the text "Error Code: 500.046.002.001 / 91myf1c9.6" with the text after the / changing every time I refreshed the page - presumably some sort of unique ID.
The error was only showing up on Wednesday, when I went on on Thursday, everything was working again and it still is now.
It's just a bit concerning about the stability of the product if you can't explain why the error happened.
Tom

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1 Answer

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asergaz answered ·

@Tom-3176 ,
I have confirmed that there was a transient error which could have caused this.

If you are still facing the error and\or would like us to analyze the root cause, please reach out via an azure support ticket. While on you IoT Central App, you can open a new ticket using the help icon (?) on the top-right:

9133-iotcentral-technicalsupport.gif

In case the information in this post is helpful , please feel free to mark this response as answer so that it can help others searching for similar questions.

Thanks!


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