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TomJames-0440 asked ·

Cant see Online Archive of Shared Mailbox in Outlook

I'm fairly certain but I cant find any official microsoft documentation that for a Online Archive thats setup on a Office365 Shared Mailbox for you to be able to access it in Outlook you would need to have the account added as a seperate account on the profile rather than having Full Access to it. Of which you'd need a mailbox license assigned to it to do so Can anyone clarify this for me? Thanks

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Hi @TomJames-0440

Do suggestions below help?

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Hi @TomJames-0440

Any update here?

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AndyDavid answered ·
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Is this a license on the users mailbox or the Shared mailbox? The user has an online archive configured for her mailbox which shows fine in Outlook. Its only the Archive for the Shared mailbox that doesnt show up at all as its currently setup as a Full Access mailbox instead of adding the account to her outlook profile explicitly

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Thats referring to the Outlook license of the user accessing the mailbox, not the mailbox license

https://support.microsoft.com/en-us/office/outlook-license-requirements-for-exchange-features-46b6b7c5-c3ca-43e5-8424-1e2807917c99?ui=en-US&rs=en-US&ad=US


The shared mailbox itself needs a license as well if using an archive: Min: Exchange Online Plan 1
But that should not typically prevent seeing it if its not licensed for the mailbox.

https://docs.microsoft.com/en-us/office365/servicedescriptions/exchange-online-service-description/exchange-online-limits?redirectedfrom=MSDN#storage-limits

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joyceshen-MSFT answered ·

Hi @TomJames-0440

Do reply above help?

Yes, a user must have an Exchange Online license in order to access a shared mailbox. Shared mailboxes don’t require a separate license. However, if you want to enable In-Place Archive or put an In-Place Hold or a Litigation Hold on a shared mailbox, you must assign an Exchange Online Plan 1 with Exchange Online Archiving or Exchange Online Plan 2 license to the shared mailbox.


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