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DanielManzanoRuano-7959 avatar image
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DanielManzanoRuano-7959 asked ·

Update KB5000802 not uninstalling through WSUS

Hi Everybody. Update KB5000802 is doing BSOD in some computers. We have stablished as other times, with "approved for removal", and the update in details it appears as Removable: Yes. Instead of that, in clients when searching updates, they detect it always, but do nothing. We have restarted computers, and the same. Always appears the update as detected, but appears one second 0%, and quit. Nothing in event viewer. Client is a Windows 10 20H2, and WSUS Server 3.0 version 6.3.9600.189634 installed over Windows Server 2012 R2. Thanks a lot.

PD.- In client Windows Update log, it appears that:

2021/03/11 14:11:32.5297800 9120 7040 ComApi RESUMED Download ClientId = MoUpdateOrchestrator
2021/03/11 14:11:32.5297858 9120 7040 ComApi Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, cancelled = 0, unaccounted = 0)
2021/03/11 14:11:32.5297946 9120 7040 ComApi ClientId = MoUpdateOrchestrator: Exit code = 0x00000000; Call error code = 0x80240022
2021/03/11 14:11:32.5297970 9120 7040 ComApi END Download ClientId = MoUpdateOrchestrator
2021/03/11 14:11:32.5299642 5952 8612 Agent WU client calls back to download call {E6445BBF-0A1D-4456-B091-DEFCAEB6547B} with code Call complete and error 0x80240017
2021/03/11 14:11:32.5339828 5952 4428 DownloadManager END Begin Downloading Updates [CallerId = MoUpdateOrchestrator] [Call ID = {E6445BBF-0A1D-4456-B091-DEFCAEB6547B}] [hr = 0x00000000]
2021/03/11 14:11:32.5383809 9120 4484 ComApi Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, cancelled = 0, unaccounted = 0)
2021/03/11 14:11:32.5383929 9120 4484 ComApi END All federated downloads have completed. ClientId = MoUpdateOrchestrator (cV = IP/gyNzNPk+9OLBE.4.1)

Thanks again

windows-server-update-services
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DanielManzanoRuano-7959 avatar image
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DanielManzanoRuano-7959 answered ·

Hi Again.

The issue could be generated by Microsoft retiring update?

It appears to be an issue by clients downloading the update. The updates are downloaded by clients directly from Microsoft, not from WSUS server.

2021/03/11 14:11:32.5142078 5952 4428 DownloadManager Updates to download = 1
2021/03/11 14:11:32.5142112 5952 4428 Agent Title = 2021-03 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5000802)
2021/03/11 14:11:32.5142155 5952 4428 Agent UpdateId = 7AB929A6-5769-454A-9C23-EBA57E59965E.200
2021/03/11 14:11:32.5165832 5952 4428 DownloadManager Update 7AB929A6-5769-454A-9C23-EBA57E59965E.200 is UUP on Prem bundle.
2021/03/11 14:11:32.5165903 5952 4428 DownloadManager The update 7AB929A6-5769-454A-9C23-EBA57E59965E.200 has 0 children which all are invalid
2021/03/11 14:11:32.5165945 5952 4428 DownloadManager Update 0 in call 634 was an empty bundle. Notifying call.
2021/03/11 14:11:32.5192983 5952 4428 DownloadManager END Download Call Complete. Call 634 for caller MoUpdateOrchestrator has completed; signaling completion.
2021/03/11 14:11:32.5237362 5952 4428 Agent Effective power state: AC; IsOnAC: Yes.
2021/03/11 14:11:32.5237520 5952 4428 IdleTimer WU operation (DL.MoUpdateOrchestrator, operation # 2160) stopped; does use network; is not at background priority
2021/03/11 14:11:32.5237611 5952 4428 Agent Released network PDC reference for callId {E6445BBF-0A1D-4456-B091-DEFCAEB6547B}; ActivationID: 2160
2021/03/11 14:11:32.5297800 9120 7040 ComApi RESUMED Download ClientId = MoUpdateOrchestrator

Thanks again.

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RitaHu-MSFT avatar image
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RitaHu-MSFT answered ·

Hi Daniel Manzano Ruano,

Thanks for your posting on this forum.

We have stablished as other times, with "approved for removal", and the update in details it appears as Removable: Yes
You want to remove the update(KB5000802) and prevent the clients getting this updates when scan updates next time. Right?

We could filter out the approved updates and find this update. Then we could decline this update. Last we could run the Server Cleanup Wizard to clean up the update.

As to the BSOD, I found a related link. Please help to confirm whether the phenomenon is as the same as your's or not.

Hope the above will be helpful.

Regards,
Rita


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