question

sialaser-6434 avatar image
0 Votes"
sialaser-6434 asked ·

Office 2019 KMS activation error 0xC004F074

Hi,

we have an KMS host that works with two trusted domains.
In both DOMAIN A and DOMAIN B we are able to activate Office 2010.
We are able to activate Office 2019 only in DOMAIN A.

The command ospp.vbs /act whow this error:

LICENSE DESCRIPTION: Office 19, VOLUME_KMSCLIENT channel Last 5 characters of installed product key: XXXXX ERROR CODE: 0xC004F074 ERROR DESCRIPTION: The Software Licensing Service reported that the product could not be activated. No Key Management Service (KMS) could be contacted. Please see the Application Event Log for additional information.

Any ideas?

windows-serveroffice-deployment
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

emilyhua-msft avatar image
0 Votes"
emilyhua-msft answered ·

@sialaser-6434
1. Do you cohost the Office 2010 KMS host and the Office 2019 KMS host on the same system?
If yes, what's the version of this system? And what version of system on clients?
Please reinstall "Microsoft Office 2019 Volume License Pack" to check this issue.

2. Besides, I suggest you let KMS clients connect to the specific KMS host via running commands.
cscript ospp.vbs /sethst:<kmstest.contoso.com>
cscript ospp.vbs /act

Then go to KMS host run the following commadn check whether the results of "Key Management Service cumulative requests received from clients" changed.
cscript slmgr.vbs /dlv 70512334-47B4-44DB-A233-BE5EA33B914C

If the "requests count" does not change, it is recommended to disable and re-enable DNS Host to check this issue.
(Please note, if you need to modify registry, please back up the registry for restoration in case problems occur.)

3. Sometimes the error message could have occurred because of the time and date sync issue on the system.
Please check system time and date on host system and clients system.

4. It's recommened to use diagnostic tools from "KMS activation issues", to check the host, and client separately.


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

sialaser-6434 avatar image
0 Votes"
sialaser-6434 answered ·

Thank you for your reply.

I have only 1 KMS host in the same system for all Office version (2010 and 2019)
The server version is 2012 R2.
Clients are Windows 10.

If I reinstall "Microsoft Office 2019 Volume License Pack" choosing AD type no problem, the other activation type give me a generic error "STATUS_SUCCESS" when I do the final commit.

For the point 4, I'm unable to find "Office Client KMS activation diagnostic tool", the download link doesn't work.



·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.