question

SmetsAnnastudent-8080 avatar image
0 Votes"
SmetsAnnastudent-8080 asked StaceyCook-8775 answered

Microsoft Teams recording disappeared

hello,
I was calling through a regular call and started a recording.
It said that it was recording so I did my interview, after I'm done I end the recording.
it says it is saving but after I end the call I can't find it anywhere.

I looked in Microsoftstreams, I looked in OneDrive and I looked in Sharepoint. It's nowhere to be found.

Is there any way I could still find it?

office-teams-windows-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

SharonZhao-MSFT avatar image
0 Votes"
SharonZhao-MSFT answered SharonZhao-MSFT commented

@SmetsAnnastudent-8080,

Could you provide us a screenshot of the summary conversation of this meeting? Normally, it shows as below:
76949-image.png

Could you watch it in Teams client?

How long is your interview? If your recording is too long, it will take more time to save it.

I tested in my lab. I dialed in to the Teams meeting. Then, the organizer started the recording. I heard that the meeting is recording. 40 seconds later, the organizer stopped the recording and ended the meeting. Several minutes later, the recording was saved and upload to Stream successfully.

Perhaps, you could try to rejoin the meeting by the Teams desktop and check if the recording is showing the chat window.
76819-image.png

If you don’t meet the following prerequisites, the recording will be stored in Azure Media Services (AMS) with a 21-day limit before it’s deleted.
77021-image.png

For more details, please refer to this article.


If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



image.png (12.8 KiB)
image.png (31.2 KiB)
image.png (58.1 KiB)
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@SmetsAnnastudent-8080,
Do you have any update on this thread?
If the suggestion helps, please be free to mark it as an answer for helping more people.

0 Votes 0 ·

@SmetsAnnastudent-8080
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

0 Votes 0 ·
StaceyCook-8775 avatar image
0 Votes"
StaceyCook-8775 answered

I am having this same issue. I did find the video in my chat log, but can only view it when I rejoin the meeting. I need to download this recording. Is there a way for me to do that? Is this recording stored somewhere on AMS because I can't find where that would be. I also do not have a "recordings" folder in my One Drive. HELP!

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.