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WilliamShaffer-8702 avatar image
1 Vote"
WilliamShaffer-8702 asked AndrewSteele-4302 edited

Cannot install Windows Update KB5000802 (Win. 10, build 19042.844)

Hi,

I am currently unable to install the latest cumulative update for March (KB5000802). I have tried multiple times to install it, and it always fails to update after restarting twice. I have attempted to run the troubleshooter, but it was unable to fix the problems; I have also attempted stopping the update service and refreshing the software distribution folder, as well as downloading the update as an .msu and running as a standalone.

I am aware that I could install the update as a .cab file, but I would rather avoid that if at all possible. Is there any other solution that might fix my problem?

I can provide hardware specs if necessary.

windows-10-general
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Hi,

The only way that i had to stop it from install was downloadinf this microsoft app:
https://www.tenforums.com/attachments/tutorials/24527d1436971294-hide-show-windows-updates-windows-10-a-wushowhide.zip
and hide it from install!!

Stopping the service is not a good way!!!

reference:
https://www.tenforums.com/tutorials/8280-hide-show-windows-updates-windows-10-a.html

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AliceYang-MSFT avatar image
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AliceYang-MSFT answered

Hi everyone,

The blue screen issue has been solved in KB5001567. I don't think we should or need to install KB5000802.

If KB5000802 keeps jumping out to be installed, perhaps we have to hide it by using wushowhide.diagcab.

If it's OK to get it from third party website, please see, Downloading wushowhide.


March 15, 2021—KB5001567 (OS Builds 19041.868 and 19042.868) Out-of-band


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AndrewSteele-4302 avatar image
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AndrewSteele-4302 answered AndrewSteele-4302 edited

I finally got this issue fixed. I did a Windows 10 update in place. This had one small challenge. Windows 10 v20h2 has a small glitch which prevents repair in place and needed a simple fix.

The instructions used were: https://www.windowslatest.com/2020/11/15/windows-10-in-place-upgrade-bug-means-you-can-longer-keep-your-files/

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085?auth=1

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