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BrandonWischmeier-0569 avatar image
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BrandonWischmeier-0569 asked ·

Factory reset phone caused microsoft authenticator to lose all codes

As the title suggests, I'm having issues recovering the accounts associated to it after a factory reset of my phone. I've looked through the forum and couldn't find anything in particular that helped me. Anyone run into this issue and find a solution

microsoft-authenticator
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DSPatrick avatar image
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DSPatrick answered ·

factory reset clears all, you'll need to restore a recent backup.
https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery


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dang, it looks like I'm just going to have to start from scratch again :(

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