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SandeepKumar-6956 asked JennyFeng-MSFT commented

usb keybaord and mouse not working in login screen in server 2008 r2

Dear Team, Please help us to resolved the issue server 2008 r2 usb keyboard mouse is not working in login screen, post boot our keyboard and mouse in working .

windows-server
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@SandeepKumar-6956
Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.

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JennyFeng-MSFT answered

@SandeepKumar-6956
Hi,
When did this issue start to occur? Before the issue happened, did you do any modifications?
I recommend testing the issue in Safe Mode. If the issue in Safe Mode disappears, it may be a driver configuration or malware issue.

Also, you could try the following methods:

Update Drivers
Go to the manufacturers website for the model of the machine and download the latest drivers.

Re-Install USB controllers
Start -> Type Device Manager
Locate the section of Universal Serial Bus Controllers
Remove each controller and restart the computer. The computer will recognize new devices and install them.

Hope above information can help you.

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SandeepKumar-6956 answered

Dear Jenny

our keyboard and mouse is only worked when we boot from OS media or post screen after that it does not work. T

Modification of server after that it is not worked
.
we have kaspersky antivirus it showing Real time protection off as per advised by Kaspersky team .we have reboot the server after that it is not working we have remove kaspersky with help of Anvirus team but problem is still not resolved .

Our production down.

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JennyFeng-MSFT answered

@SandeepKumar-6956
Hi,
Some BIOS disable USB connections to speed boot along and that the common way to fix this is to use a PS/2 keyboard.
Once in the BIOS, you want to be looking for and option in there that says 'USB legacy devices', make sure it is enabled.

Save the settings in the BIOS, and exit.
After that, any USB port the key board is connected to should allow you to use the keys, to access the BIOS or Windows menus when booting if pressed.

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