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StephenRobertson-5178 asked StephenRobertson-5178 answered

install junk email reporting for Outlook 2013

I have Windows 10 with Outlook 2013. I want to install the junk email reporting add-in. I have followed the instructions on this page: https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/junk-email-reporting-add-in-for-microsoft-outlook?view=o365-worldwide#install-the-junk-email-reporting-add-in -- including verifying that .NET Framework 2.0 is enabled (which it is, via .NET 3.5). But the installation fails with a message saying that dependencies are missing (no details). What other dependencies does this add-in have? and why doesn't the installer tell me?

office-outlook-itprooffice-addins-dev
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JeffYang-MSFT avatar image
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JeffYang-MSFT answered JeffYang-MSFT commented

Hi @StephenRobertson-5178,

In order to confirm your issue, I used the Outlook 2013(15.0.5285.1000) and followed the steps in the article you mentioned above to test, installing the Junk Email Reporting Add-in using the Setup wizard, but seems have not met any issues or errors. I can got the report options successfully.

To avoid possible issues, please make sure your Windows and Outlook has been fully updated and repaired. Check if you have properly downloaded the appropriate version of the installation package.

By the way, other windows-related factors may also cause similar problems. If necessary, you could try to create a new windows profile to see if this issue could be resolved.

Hope this can be helpful.


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I'm afraid I'm still getting the same problem. I have all automatic updating switched on (both for Windows and for Office), and the installation file I downloaded is the one given on the page I linked to in my original note. The failure is instant, as soon as I try to open the file, so I get no more information of any kind from the installer. I tried setting up a new local account (with administrator privileges), as you suggested, and running the installer from there, but get the same error.

So my question becomes: why does the installer not report what's missing? Just as a point of comparison, I run a Cygwin installation on my Windows machine -- every time I install a new program within it, the installer checks and tells me which dependencies are required, and fetches them too. It seems an obvious requirement for an installer.

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JeffYang-MSFT avatar image JeffYang-MSFT StephenRobertson-5178 ·

Hi @StephenRobertson-5178,

Thanks for your update.

Just in case, I would still suggest you check if the installation package you download is suitable to your Outlook bit version. You could get your Outlook bit version via (File > Office Account > About Outlook). For example:
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According to my tests, when using Outlook 64 bit version but installing 32 bit version add-in installation package, issues like yours will indeed occur. Apart from this, I do cannot find other related factors which might influence this issue.

By the way, as another workaround, getting "Message Report" add-in from Office store could also bring your similar report feature. Please check: Junk mail reporting add in for outlook does not work.

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StephenRobertson-5178 answered

Ah! That's probably it. I assumed 64 bit since my machine and windows etc are 64bit, but it turns out I have 32-bit Office installed. Many thanks for your help.

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