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ArthurFitzPatrick-8424 avatar image
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ArthurFitzPatrick-8424 asked ·

Office 365 Word for Mac cannor change paper size

In word for Mac, I cannot change the paper size. If I select "Layout" from the heading and then select "size" the only option available is US Letter by default (there are no, other options listed). I am in Ireland d we use A4 paper size as default. My iMac is set to Ireland, my keyboard is set to UK English. My Canon Printer is set to A4 paper size as default. I have deleted the canon drivers and reinstalled the latest drivers for my Canon printer and rebooted my iMac and everything is still the same. My Microsoft Office 365 applications are updated and using the very latest version of the software and my iMac is completely up to date. I do use Grammarly and some comments have said this could be an issue but I don't see how. Has anyone got any suggestions this is driving me crazy? Thanks for reading any help would be greatly appreciated.

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1 Answer

erinding-msft avatar image
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erinding-msft answered ·

@ ArthurFitzPatrick-8424,

According to your description, I installed Grammarly add-in and did a test but did not reproduce your issue.

I have some questions as below.

  1. Do other Office applications like Excel have similar issue?

  2. What version of MAC OS are you using?

  3. Does this issue occur before? Did you install third-party software before this issue?

  4. Do all Word files have this issue?

-If only a specific file has this issue.
It is recommend to copy this file to another Mac to check this issue.
You could also try to save this file to another file type.

-If all Word files have this issue.
Please try to open Mac in safe mode to check this issue. Starting your Mac in safe mode can help you determine whether the problem you are experiencing is caused by the software loaded when your Mac starts.
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Besides, if possible, please change a printer to check if this issue still occurs.

More information about how to change Word paper size for Mac, you could refer to "Change paper size".

Any updates, please let me know.


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