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AlnabaFoundation-3522 avatar image
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AlnabaFoundation-3522 asked JennyFeng-MSFT commented

Can't install dymo printer on windows 10 desktop

I purchased a windows 10 desktop and apparently the microsoft framework is not allowing the dymo printer to be installed. Dymo tech people couldn't install it either. Any suggestions? or should I take it to the IT person to look at?

windows-10-general
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@AlnabaFoundation-3522
Hi,

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@AlnabaFoundation-3522
Hi,

We have not get information from you for several days.

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@AlnabaFoundation-3522
Hi,
Looks like the new Windows update, which is currently not compatible with the newest DYMO Connect and DYMO Label v.8.7.3 software.
This issue was resolved in the out-of-band update KB5001567. It is a cumulative update, so you do not need to apply any previous update before installing it. You will need to Check for updates to install KB5001567 and might need to also select Download and Install.

If that doesn't work, you could also check the workaround below:
https://www.dymo.com/en-US/software-fix
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
Hope above information can help you.

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Castorix31 avatar image
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Castorix31 answered

Did you try to uninstall latest Windows Update, like they say on their site : software-fix


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