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WilliamCuervoGmez-2204 asked ·

Actualización KB5000808 genera pantallazo azul con detener código: APC INDEX MISMATCH: lo que fue erróneo: win32kfull.sys • Windows 10

Buen Día Para Todos.

El día de hoy, 10 Marzo 2021, en varios equipos de la empresa en la cual trabajo se comenzó a presentar un pantallazo azul el cual mostraba la siguiente leyenda:

Sistema Operativo: Windows 10 64 Bits

Detener Código: APC INDEX MISMATCH

Lo que Fue erróneo: win32kfull.sys

Se Procedió a realizar las siguientes labores:

1-Validación de las actualizaciones de Controladores del Hardware de los equipos.

2-Actualizaciones pendientes del sistema Operativo.

3-sfc /scannow

Después de los puntos anteriores, ejecutamos pruebas del diario de los usuarios finales y no conseguimos quitar el pantallazo azul.

Finalmente, decidi desinstalar la actualización KB5000808, logrando asi la normalización de las prestaciones de los equipos.

Pregunta, hay alguna fecha estimada para las correcciones de esta actualización para que no genere este tipo de fallas?

windows-10-security
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3 Answers

TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered ·

Yes, your current behavior is correct, uninstall KB5000808 on 1909 and KB5000802 on 20H2.
wusa /uninstall /kb:5000808

Microsoft has release know issue notification:
“Known issues in March 9, 2021—KB5000808 (OS Build 18363.1440)
After installing this update, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps.
We are presently investigating and will provide an update when more information is available.”

Until now, Microsoft doesn’t announce a specific time for the corrections of this update.
After I search online for a long time, seems that problem can be solved using XPS or PCL driver version, only KX and KDPL cause BSOD.
Many system engineer and driver engineer have came up with some ideas or workaround for us, let’s check them.
Kyocera Drivers Patch Tuesday BSOD
https://www.reddit.com/r/sysadmin/comments/m1jkuz/kyocera_drivers_patch_tuesday_bsod/

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WilliamCuervoGmez-2204 avatar image
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WilliamCuervoGmez-2204 answered ·

Buen Día Para todos,

De acuerdo al escenario presentado, no aplica la solución temporal ya que el pantallazo azul y reinicio de los equipos no se deben solamente a la impresión, ocurre también cuando se abren diferentes documentos y diferentes programas. La desinstalación de esta actualización y ocultarla demora aproximadamente 30 minutos por equipo, asi que recomiendo a los compañeros de Microsoft encontrar la solución de manera Urgente.

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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered ·

Good day,
Now you could install March 15, 2021—KB5001566, which address the issue that might cause a blue screen when you attempt to print to certain printers using some apps.
https://support.microsoft.com/en-us/topic/march-15-2021-kb5001566-os-build-18363-1441-out-of-band-23c4c824-8638-43e9-a381-ff58213ae6fe

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