question

ChilliGardener-7842 avatar image
0 Votes"
ChilliGardener-7842 asked GraceHE-MSFT commented

How to use Remote Desktop to connect from a different network or location?

I have tried to search for the answer but I am unsure how to look for the right phrase.
I have remote desktop on my android phone. I can connect to my PC on my local network with ease.
However if I try to connect from a different network, for example a mobile network connection, it says it cannot find the computer. However do I connect from a different network please?

Thank you very much for any help you can give me

remote-desktop-servicesremote-desktop-client
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,
We are looking forward to your reply and ready for help.

---If the suggestions above are helpful, please ACCEPT ANSWER. Really appreciate. This will also help others with similar issue to find this post quickly. ---

0 Votes 0 ·

Hi,
How is it going?

---If the suggestions above are helpful, please ACCEPT ANSWER. Really appreciate. This will also help others with similar issue to find this post quickly. ---

0 Votes 0 ·

1 Answer

GraceHE-MSFT avatar image
0 Votes"
GraceHE-MSFT answered

Hi,
Thank you for posting your query. According to your description, here are some suggestions and an official document you can refer to.

Please check if you have added the remote PC on your Microsoft Remote Desktop app?
Open the app and accept the agreement. Tap the + icon to add a connection and select the Desktop option.
![77526-image.png][1]
If you are near the remote PC, scan for it wirelessly. Or you can add it manually by typing the PC name and surname then Save the changes.
![77527-image.png][2]

Remote Desktop - Allow access to your PC from outside your PC's network
https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-allow-outside-access

---If the suggestions above are helpful, please ACCEPT ANSWER. Really appreciate. This will also help others with similar issue to find this post quickly. ---
[1]: /answers/storage/attachments/77526-image.png
[2]: /answers/storage/attachments/77527-image.png


image.png (52.5 KiB)
image.png (30.0 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.