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82454209 asked emilyhua-msft commented

Unable to connect to site "Onedrive live"

![77250-image.png][1] [1]: /answers/storage/attachments/77250-image.png I can't enter the site "onedrive.live". If I try to enter, there is an error like image attached above. The korean sentence means "Unable to connect to site" Can I know how to solve the problem? Thanks,

office-onedrive-client-itpro
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Do you want to login to onedrive website? Below one?

https://onedrive.live.com/about/en-us/signin/

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82454209 avatar image 82454209 VaibhavChaudhari ·

Yes, that's right.

But, if I try to enter the website that you said, there is the same error as the attached image.

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If you are connected to some VPN network, try to disconnect it. I am able to open OneDrive website in my laptop

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emilyhua-msft answered emilyhua-msft commented

@82454209
Does this issue occur with OneDrive client?
Please note, the tag "office-onedrive-client" focus more on general issue of OneDrive client, instead of OneDrive for web which is not supported on Q&A forum currently.
Thanks for your understanding.

I personally suggest you check OneDrive Service Status page for any known interruptions or outages first.
If everything is OK, then you may try the following suggestions to have a check.
- Change your browser.
- Change the network enironment. If conditions permit, you can use mobile hotspots.
- Disable or quit the security software temporarily if there is.
- Reset IE, this action could reset some settings for network.
- Run network commands, more detailed information, please refer to this part in "Fix Wi-Fi connection issues in Windows".
77598-capture38.png

Hope the infroamtion, could help you.


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@82454209
I am checking this thread, do you have any updates?
If yes, you may post back,.

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