question

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SimonJ-5170 asked JimmyYang-MSFT edited

MS Teams Error code - 8000000d

I am trying to log into teams but get this message. It’s on a personal laptop, it’s a personal account not a work or school one. I can get into and log into all other Microsoft products and my account online. Getting desperate as I need it for Monday at 9am.

Should have said. I have tried everything I have found online. Clearing cache, blob etc. I have uninstalled and installed.

My kids had been using teams but via glow for school.

When I log in it asks which user and I have the choices of my email or my name with the same email underneath it.

office-teams-windows-itpro
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1 Answer

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JimmyYang-MSFT answered JimmyYang-MSFT edited

@SimonJ-5170

Do you try to sign in with the same account in different machine?

Does anybody else have the same issue?

Could you provide a screenshot about detailed error message?

Please do a Windows Update if there is any information about it in your machine.

Try to log in Teams web client(https://teams.microsoft.com). If it has no problem to sign in Teams web client, it must be related to the desktop client. You could delete the Windows credential about Teams account. Then, sign in again.

In addition, please try to do a clean boot to determine if it is the conflict between third-party applications.



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@SimonJ-5170

Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!

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@JimmyYang-MSFT

Apologies - just getting round to this having been working all week.

Do you try to sign in with the same account in different machine? - I can log into it on web client, I can log into my microsoft account.

Does anybody else have the same issue? It is a personal account and only me using it

I have basically uninstalled and cleaned out files galore and then re-installed. Now when i try to log in it says i have 2 accounts with the same email address listed. When I click on either it asks me for my pin and then says there is no account, yet i can log into my windows account with that email address.

Anyway - Thanks for your interest and initial help but i am done with it. Will use zoom instead as far easier.

Best wishes

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@SimonJ-5170

All right! If you have any further issue on this topic, please contact with us!

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