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the last time the PC was updated was 31/12/2004. WINDOWS 7 home premium 64 - bit dell vostra
@cfieldd
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@cfieldd
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@cfieldd
Hi,
You could refer to the following link:
Patch to fix update error 80072EFE on Windows 7
https://www.qtithow.com/2021/01/How-to-fix-error-code-80072EFE.html
It seems that your computer has not been updated for a long time.
Windows 7 reached end of Extended Support on 14 Jan 2020.
After that, technical assistance and software updates from Windows Update that help protect your PC will no longer be available for the product. I strongly recommends that you move to Windows 10 to avoid a situation where you need service or support that is no longer available.
Hope above information can help you.
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I'd verify system and servicing health by running;
sfc /scannow
also system update readiness tool
https://learn.microsoft.com/en-US/troubleshoot/windows-server/deployment/fix-windows-update-errors#resolution-for-windows-7-service-pack-1-sp1-and-windows-server-2008-r2-sp1
Then check for errors in;
%SYSTEMROOT%\Logs\CBS\CheckSUR.log
--please don't forget to Accept as answer if the reply is helpful--
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 6%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Thank you JennyFeng-MSFT. That worked for me!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 48%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
I have had this issue a few times after doing a clean install of Windows 7 w/ SP1. What I needed to download form Microsoft where different from the ones mentioned in the article by Jenny Feng. What I needed where KB3020369 & KB3125574 (installed in that order). One problem though was that you cannot go to the Microsoft catalog website with the IE that is installed with Windows 7 SP1, and you can't use Modern installers to install a different browser. I kept having to help people I know solve this issue so I eventually just made a video and posted it on Youtube (https://youtu.be/9y4XeCNYnig)
If you don't have a fairly up-to-date ISO of Windows 7 use the Windows ISO Download Tool on HeiDoc.net (https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool/). It downloads the ISO from the Microsoft Servers by digging into some of the hidden areas (Check the Link to verify if you are unsure).