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JuliusSingowirejo-6174 avatar image
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JuliusSingowirejo-6174 asked JennyFeng-MSFT commented

Original Windows 7 stated as not genuine.

Hi folks,

I need your help.
I got an original Win 7 HP I bought when I bought my Asus laptop.
I need to reinstall the Windows but my drive is broken.
I decided to download the ISO from here (https://www.microsoft.com/en-us/software-download/windows7) with my original key of Win 7 but they reject the request.

I tried to re-input the key here (Control Panel\System and Security\System) and suddenly my desktop go black and there is watermark "This copy of Windows is not genuine".

I tried to use phone activation but it didn't success.

I tried to run MGADiag and here is the result:
Diagnostic Report (1.9.0027.0):


Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: --4F72C-HBYPF-C8D8C
Windows Product Key Hash: kuih8eJuUDgtNRwQvxlm7O449ek=
Windows Product ID: 00359-OEM-9827637-01403
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {75C88CB8-3905-4675-9FB1-26C031AA05DF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.200102-1707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{75C88CB8-3905-4675-9FB1-26C031AA05DF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>----C8D8C</PKey><PID>00359-OEM-9827637-01403</PID><PIDType>8</PIDType><SID>S-1-5-21-3702822654-1088955563-2354059278</SID><SYSTEM><Manufacturer>ASUSTeK COMPUTER INC.</Manufacturer><Model>K46CM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K46CM.311</Version><SMBIOSVersion major="2" minor="7"/><Date>20121016000000.000000+000</Date></BIOS><HWID>47A23507018400FE</HWID><UserLCID>0421</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-276-301403-02-1057-7601.0000-0732021
Installation ID: 001574364571569064449675991573730156923670987212605635
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: C8D8C
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 14/03/2021 17:06:15

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:23:2020 12:08
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEAAgABAAIAAAABAAAABQABAAEA6GEwZ2KLWN0cL/RNepgAG9Y4dkRg85KcdEoYUpZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ASUS Notebook
FACP ASUS Notebook
HPET ASUS Notebook
MCFG ASUS Notebook
FPDT ASUS Notebook
ECDT ASUS Notebook
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab

Is anyone can help me please?
I use the same copy of Win 7 and the same laptop. No hardware change since the begining.

I really appreciate your help.

Thank you.

windows-7
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@JuliusSingowirejo-6174
Hi,

Just checking in to see if the information provided was helpful.

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If no, please reply and tell us the current situation in order to provide further help.

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@JuliusSingowirejo-6174
Hi,

We have not get information from you for several days.

If the reply is useful for you, please accept as answer. It will be helpful to other members who have same questions.
If you have any other confuse, please reply to us directly.

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1 Answer

JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@JuliusSingowirejo-6174
Hi,
A recent update to the Microsoft Activation and Validation unintentionally caused a "not genuine" error on volume-licensed Windows 7 clients that had KB971033 installed.
We strongly recommend that you uninstall KB971033 from all volume-licensed Windows 7-based devices.
You may refer to the following link:
https://docs.microsoft.com/en-us/troubleshoot/windows-client/deployment/activation-failures-not-genuine-notifications-volume-licensed-kms-client
Also, Windows 7 reached end of Extended Support on 14 Jan 2020.
After that, technical assistance and software updates from Windows Update that help protect your PC will no longer be available for the product. I strongly recommends that you move to Windows 10 to avoid a situation where you need service or support that is no longer available.

Hope above information can help you.

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