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PaulGibson-9936 avatar image
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PaulGibson-9936 asked ·

Office isn't licensed properly and you might be a victic of software counterfeiting. Stay Safe with genuine Office today.

I bought a license from Amazon in 2019 for Office 2019 Professional and I have been using it with no issues, but today it has started to show a bar to suggest this is not licensed properly. I go to Account in Excel (the program I spotted this in) and it shows Product Activated. I saw on line somewhere to run "cscript.vbs /dstatus" and this has shown some alarming things. ![77532-cscript.jpg][1] [1]: /answers/storage/attachments/77532-cscript.jpg It shows a BETA Expiration Date (of 01/01/1601?) and a Grace before expiring. After buying this, I was directed to downloading an Activation program and did not receive a license number to enter. Does this mean I was sold an illegitimate version of Office? I am hoping this is not the case as I use Excel a lot and hate to think I have illegal software on my computer. I thank any responses.

I hope I have tagged this correctly. I tried to enter Office but the options that appeared did not seem to fit but the form would not allow me to submit with out a tag.

microsoft-authenticatoroffice-itpro
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emizhang-msft avatar image
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emizhang-msft answered ·

Hi @PaulGibson-9936,
Based on the message bar, first I suggest you read this article:
https://support.microsoft.com/en-us/office/stay-safe-with-a-genuine-office-license-f2c36e89-d113-4dbf-8e1c-86f7700bf647

I suggest you contact Microsoft:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope it's helpful.

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PaulGibson-9936 avatar image PaulGibson-9936 ·

Thank you.

I have since removed 2019 and signed up for 365 and cut my losses. Looking further into this since it cost me £50-£60 in 2019 I probably should have realised it was maybe not legit.

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