question

CandyBolt-4691 avatar image
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CandyBolt-4691 asked emilyhua-msft commented

Unable to check O365 subscription license status with "ospp.vbs /dstatus"

Here's the situation,

  • Clean install Windows 10 20H2 X64

  • Downloaded and installed office setup.exe from https://www.office.com/

  • Activated it by logging-in my outlook ID which has the personnel license for O365

  • It showed me this on office apps,

77561-image.png


  • But when I checked my office license through ospp.vbs /dstatus, it only showed the default grace period license and didn't show any info about my O365 license.

77458-image.png

I've seen O365 license info in ospp.vbs /dstatus with other user licenses in other systems.
For example,

 ---------------------------------------
 PRODUCT ID: 00265-80198-35232-AA551
 SKU ID: 6337137e-7c07-4197-8986-bece6a76fc33
 LICENSE NAME: Office 16, Office16O365BusinessR_Subscription edition
 LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel
 BETA EXPIRATION: 01.01.1601
 LICENSE STATUS:  ---LICENSED---
 ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed)
 ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the timebased validity period.
 REMAINING GRACE: 31 days  (45379 minute(s) before expiring)
 Last 5 characters of installed product key: XTMGD
 ---------------------------------------

My question is, why I'm not able to view such O365 subscription info through in ospp.vbs /dstatus in my system with my license?

p.s. I've tested this in two different Windows 10 clean installs with the same result.





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1 Answer

emilyhua-msft avatar image
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emilyhua-msft answered emilyhua-msft commented

@CandyBolt-4691

Which version of Microsoft 365 apps do you have? Is it Microsoft 365 Personal or other subscriptions?

According to your ospp.vbs /dstatus results, it is recommended to remove the existed product key for a test.
- Please save all Office files and turn off all Office Apps.
- Type cmd in search bar, and run Command Prompt as administrator.
- Run cscript ospp.vbs /unpkey:xxxxx (the last five digits of the product key) under “C:\Program Files\Microsoft Office\Office16” path.

Then you may also go to Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities in Registry Editor, delete the Identities registry.
Then restart your computer and reactivate Office for a check.
(Important! Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.)

In addition, If the proxy server is turned on, you'd better turn it off to check the issue.

Any updates, please let me know.


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Hi, thanks for the reply.

I did this as per your instructions,

77823-22222222.png

Then I deleted this registry key,

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities

Restarted the system.

After that, I opened the word app, and it prompted me to sign in, I did that and the office got activated.

After that, I tried cscript ospp.vbs /dstatus, and it showed me this.

77794-image.png



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@CandyBolt-4691
Thanks for your sharing.
Please go to one Office app > File > Account, Product Information, check whether Office reminds you to reactivate Office.
Is there the Change Licenses button shown on the interface like the following image shown?
78194-capture46.png

Please go to https://account.microsoft.com/services or https://portal.office.com/account/?ref=MeControl#subscriptions, check which license that associated with your account.

0 Votes 0 ·
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The office doesn't remind me of activation, it's activated perfectly fine.
The change license button is there, as mentioned in the first post of this thread.

When I click on the change license button, it takes me to this page, which means that office is activated with the same license which I have.

78481-image.png

On the links which are mentioned by you, I have this info,

78461-image.png

78491-image.png


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