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stphanieguay-4375 avatar image
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stphanieguay-4375 asked ·

Office 365 Outlook Microsoft Exchange

Hi, on my personnal office 365 the principal account is my last job email from exchange. I can add my personnal email and set it as default but I can’t remove the professionnal email. Everytime I open outlook from office the professionnal email ask the password the enter outlook. That email is the first one to pop. What can I do. I want to removve from my account without disturbing the email at the job on the computer. Do I need to delete my office and have a new one ? That would be the solution ? Someone told me that any prompt to remove OST can be answer Ed yes for your work account. Can you help me please ?

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1 Answer

LucasLiu-MSFT avatar image
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LucasLiu-MSFT answered ·

Hi @stphanieguay-4375 ,
What means that you can’t remove the professionnal email?
If you only want to keep an email account in an Outlookk profile. Please following the methods:
1.You could following the steps in Outlook client to remove the professionnal email. But please noted that if you reomve the account, its offline cached content will be deleted.
File-> Account Settings-> Select the account -> Click Remove.
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2.You also could following the steps in below article to create a new Outlook profile for the account you want to keep and continue to use.
For more information you could refer to part "Create a new profile" : Overview of Outlook e-mail profiles



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