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Andreas-9700 avatar image
0 Votes"
Andreas-9700 asked ChrisPont-2178 answered

Onedrive does not logon automatically and silent

Hi,

I have a customer today that have AzureAD joined machines, and using Dropbox.
They are now going to start using Intune with OneDrive.

I have configured a test user and a test machine, but the OneDrive silent logon does not work. I have configured the same setting on many other tenants.
The strange thing is that the Onedrive logon popup box appear after second reboot, If I click OK it just sign in automatically and I dont see it again.

I can also see in the credential manager that the stored credentials are not stored before I click OK after the second reboot.

I can also see that the registry keys are set from the Intune profile I have configured.

Office is deployd from the XML.

Any suggetions ?

Thanks for reply

/R
Andy
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@Andreas-9700, After discussing with Onedrive support, we find this is more related with Onedrive. I have added the tag "office-onedrive-client-itpro" for you to get professional support. Thanks!

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Andreas-9700 avatar image
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Andreas-9700 answered

Hi All,

Got a confirmation today from MS that this is a bug.


PG confirms this is a bug they have recently discovered and are currently working on addressing.
In the meantime, the current confirmed workaround is deploy the EnableADAL registry key with a value of 1.

Open CMD, run with Administrator, REG ADD HKCU\Software\Microsoft\OneDrive /v EnableADAL /t REG_DWORD /d 1 /f



/R
Andy

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RahulJindal-2267 avatar image
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RahulJindal-2267 answered

Are the devices shared? Are you deploying to a user group or device group?

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Andreas-9700 avatar image
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Andreas-9700 answered

Hi,

There is no shared device.
I am deploying the onedrive policy to the user group. I have also tried a device group.

/R
Andy

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RahulJindal-2267 avatar image
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RahulJindal-2267 answered

I see. I just noticed that you have ‘Prevent users from moving their Windows known folder silently’ enabled along with ‘Silently move known folders to onedrive’. This is contradictory and you should get ride of the first one. Just allow the silent move. If things still don’t work then check for the onedrive agent running on the device.

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Andreas-9700 avatar image
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Andreas-9700 answered

Hi,

I have tried to remove "Prevent users from moving their Windows known folder silently" but same problem.
Onedrive is running if I check Task Manager.

To me it seems like this might be something "bigger", some issues with the tenant or something.
I have added the following DNS CNAME entries, and If I do a CNAME check from within Endpoint Manager its ok.... don`t know if CNAME attributes are related to the Onedrive stuff.


Comments

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/R
Andy



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erinding-msft avatar image
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erinding-msft answered

Hi @Andreas-9700

Please follow the steps below to see the result:
1. Right click the OneDrive icon > Settings > Account > Unlink this PC > Unlink account.
2. Sign in again to see the result.

Besides, you may try to reset OneDrive to check this issue.


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Andreas-9700 avatar image
0 Votes"
Andreas-9700 answered

Hi,

Thanks for reply.

If I use the unlink and sign in again it works as expected, just the same as I click the OK on the popup image above.

I have also tried to create another user, but same problem.

The "OneDrive cached Credential Business" is not there before I either sign in as you suggested or If I click the OK button.
Some how this is not set after second reboot....

comments ?

/R
Andy

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Chned-6770 avatar image
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Chned-6770 answered

Is there any news on this? Is Microsoft close in resolving this bug? We are still experiencing this issue...

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ChrisPont-2178 avatar image
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ChrisPont-2178 answered

Did you get anywhere with this? I've got the same problem and getting nowhere with it.

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