Mover.io : If I scan the users, "all files are skipped" and after clicking on Start Migrating button getting error mesaage - “General Failure, Please Retry”.

Question

Dear Team,

Just wanted to highlight that,

In mover, I successfully connected the source and destinations connector but If I scan the users, "all files are skipped" and showing "Scan complete". Due to which migration is not happening. I raised a ticket to mover support team.

Getting below error message if I clicks on Start Migrating Button – “General Failure, Please Retry”.

Support request number is 2103150040001180.

Please call me on - +91 - 9028115996 ASAP.

Best Regards
Amit Badgujar