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JedTaylor-5699 avatar image
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JedTaylor-5699 asked ·

THREAD STUCK IN DEVICE DRIVER windows 7

Windows shuts after opening Adobe Photoshop and this blue window with bad smiley appears. How to solve this?

windows-7-general
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@JedTaylor-5699
Hi,

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@JedTaylor-5699
Hi,

We have not get information from you for several days.

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DSPatrick avatar image
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DSPatrick answered ·

Might try reinstalling it or try asking for help over here in dedicated forums.
https://community.adobe.com/t5/photoshop/bd-p/photoshop?page=1&sort=latest_replies&filter=all

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered ·

@JedTaylor-5699
Hi,
It seems Photoshop causes BSOD on your Windows.
Make an SFC scan
If you still have problem run a driver verifier scan to determine the true cause
SFC /SCANNOW Command - System File Checker

Read this page, and follow its advice regards Sniffer.exe.
Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
Hope above information can help you.

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