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YegorKurbachev-1829 avatar image
1 Vote"
YegorKurbachev-1829 asked CarlosAlberto-2391 answered

In app add on purchase fails with PEX-CatalogAvailabilityDataNotFound error

Hi!

I have an app, already in the Microsoft Store ("JVElaser"), for which I've never managed to get add-ons in-app purchase to work. The add-on ("Win.Laser3D") is also in status "In the Microsoft Store".

Within the app I see the correct store price (₪56 ≈ $14.99), so presumably any linking works, but an attempt to actually purchase results in the windows popup and after entering the password, the purchase fails with PEX-CatalogAvailabilityDataNotFound qG1gLIKEUkKVv5 + F.4.3.1.2.1 2021/03/15 - 10:30:09 UTC.

Googling says that this is a local store app problem, but I've tried reseting the store locally and tested this on several PCs with multiple Microsoft accounts.

If someone wants to reproduce, download "JVElaser" from the store, choose "Open Graphics" and choose some image, if it's large enough disclaimer at the bottom will appear. Click "Details", then "Buy". Windows will ask for your password and then fail.

Any help will be appreciated.
Thanks!
Yegor

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Could you please try to go to your Settings-> Time and Language-> Region and language and make sure you have your Country on the "Country and Religion" needs be the right country. Then please make sure the available market of the add-on contains the country you selected in your Settings.

0 Votes 0 ·

I now tried playing with the country: changing to USA results in the price within the app to appear as "$14.99", changing back to Israel results in the price changing to "₪56" (the application and the add-on are both defined as available in all 241 countries).
So, the store recognizes the item correctly. But the purchase itself doesn't: I get exactly the same error message as when I've tested with a deliberately wrong ID (of course then I didn't see the price neither).

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1 Answer

CarlosAlberto-2391 avatar image
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CarlosAlberto-2391 answered

I'm having this same problem in my published app and I don't know what I need to do to solve it, could someone help me?

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