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MyeongGangHeo-8980 avatar image
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MyeongGangHeo-8980 asked TKujala commented

Teams - 'Could't load your calendar' and 'Unable to schedule event'

I have licence for 365 Business Standard, and there was no issue.
But, today, I cannot load calendar, and I cannot make a new meeting suddenly.
Please let me know the solution..

8959-new-meeting.jpg


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TKujala avatar image
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TKujala answered TKujala commented

Have you verified that you have an Exchange Online license?

If that's okay, you could do the following process.

Close the Teams application.

Open the following location and delete all contents. Restart Teams.

%appdata%\Microsoft\Teams

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Thank you for your answer.

Could you please give more details on verifying an exchange online license?
If the exchange online license is not verified, is there any solution?

Additionally, at the Microsoft 365 admin center, there is a message that it might take up to 24 hours to set up newly licensed users in Teams due to increased demand.
Setup status of our members for Teams is all "Not assigned", but some members can be able to schedule event, and all members is active users for Microsoft 365 Business Standard.
Although I'm not newly licensed user, is this a reason for the error...?

Thank you in advance.

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TKujala avatar image TKujala MyeongGangHeo-8980 ·

Could you please give more details on verifying an exchange online license? If the exchange online license is not verified, is there any solution?

I meant that you have an Exchange Online license assigned. So, that's okay. Did delete the contents from the next folder?

%appdata%\Microsoft\Teams



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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered

Hi MyeongGangHeo-8980!

If you are the Office 365 admin, you can try to check your license by following these steps:

  1. Go to the link: https://office.com

  2. In Microsoft 365 admin center, choose Users> Active Users

  3. Check the following picture configuration:

9073-12.png

I did a test in my environment and the result like the following picture if you don't have Exchange Online license

9054-13.png



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