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TusharDebnath-8752 avatar image
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TusharDebnath-8752 asked FionaYan-MSFT answered

Mystererious error in Certenrollagent.log

I pulled out a report for Software update non compliance machine list and suddenly most of the non compliance machine is having this error in certenrollagent.log : "Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Policies\PassportForWork does not exist. Error code 0x80070002"
I have checked in Compliance machine but no key exist like this . Then i tried to reset the client on non compliance machine and tried to run software update cycle but still the machine didn't get the policy and same message appears every time . No error in wuahandler log or windowsupdate.log

mem-cm-updates
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1 Answer

FionaYan-MSFT avatar image
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FionaYan-MSFT answered

@TusharDebnath-8752

Thank you for posting in Microsoft Q&A forum.

Tried to run software update cycle but still the machine didn't get the policy.

Did we check the policy agent.log and UpdatesDeployment.log on our client side? If not, could you please check it to see if our client receive the policy firstly.

Policy agent.log:
78078-image.png

UpdatesDeployment.log:
78089-image.png

Have a good day!

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