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EdiSula-1579 avatar image
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EdiSula-1579 asked SunnyQi-MSFT answered

Cannot connect to a shared network drive even that I am on the same Network and all the other users can connect

I have an Windows Server 2012. I have shared folders on the Windows Server. The users map them by mapping as a Network Drive. I do not have problems with any other user/Computer. Usually I access the shared folders through server name or IP Address. But, at a new lap top, I can not access it. I get the error:

PC is not accessible. You might not have permission to use this network resource Contact the administrator of this server to find out if you have access permissions. The computer is on Windows 10 PRO 20H2 Version could it be that a reason?

I can ping the machine.
I can remote desktop connect to the machine.
The machine is on the same subnet
When I try with my firewall turned off the same happens.
I ensured: "Turn on network discovery" is set.
I uninstalled the antivirus at the client.
the computer is not member of the work domain but even when I connect it there is no difference
When I add the server IP with the username and password for the user at Credential manager,sometimes I am able to connect the network drivers, but after the restart I loose the connection and I have to do point 8 again and sometimes it works sometimes it does not.
I have tried also with other users, but again I have the same results...
What else I should try? Could it be related with the new update of Windows? It did not happened before this kind of issue...

Looking forward to hear your ideas.

windows-server
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Hi,
 
Just want to confirm the current situations.
 
Please feel free to let us know if you need further assistance.
 
Best Regards,
Sunny

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Hi,


Just want to confirm the current situations.


Please feel free to let us know if you need further assistance.


Best Regards,
Sunny

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DSPatrick avatar image
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DSPatrick answered

Might check the SMB versions align.
https://docs.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3

--please don't forget to Accept as answer if the reply is helpful--





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SunnyQi-MSFT avatar image
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SunnyQi-MSFT answered

Hi,

Thanks for posting in Q&A platform.

Based on provided information, my understanding is non domain joined user want to access the shared folder in domain. Please correct me if my understanding is wrong.

May I know if you have inserted the correct credential to access the shared folder?

Best Regards,
Sunny


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EdiSula-1579 avatar image
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EdiSula-1579 answered

Hello,
I solved the problem by doing the below:

  1. I did a reset password of the Domain User.

  2. I added the server with the username and password of the AD user on Credential Manager and then I was able to map the drive.

Thanks a lot for your support.




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SunnyQi-MSFT avatar image
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SunnyQi-MSFT answered

Hi,

Thank you very much for your sharing.

You could accept the helpful answer as it would be helpful to anyone who encounters similar issue.

If there is anything else we can do for you, please feel free to post in the forum.

Best Regards,
Sunny

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