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TrevorDHighmoor-7352 avatar image
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TrevorDHighmoor-7352 asked KarlieWeng-MSFT commented

Server Crash on Print Jobs

I get this when people print to a queue on Win 2019 Server. The computer has rebooted from a bugcheck. The bugcheck was: 0x00000001 (0xffff81654c68880b, 0x0000000000000000, 0x000000000000ffff, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: e24db03a-db66-481e-b295-c76f99dec7a9. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">; <System> <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" /> <EventID Qualifiers="16384">1001</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-03-15T15:31:03.178060500Z" /> <EventRecordID>86716</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>System</Channel> <Computer></Computer> <Security /> </System> <EventData> <Data Name="param1">0x00000001 (0xffff81654c68880b, 0x0000000000000000, 0x000000000000ffff, 0x0000000000000000)</Data> <Data Name="param2">C:\Windows\MEMORY.DMP</Data> <Data Name="param3">e24db03a-db66-481e-b295-c76f99dec7a9</Data> </EventData> </Event> I have the memory dump if that can help diagnose.

windows-server-print
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KarlieWeng-MSFT avatar image
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KarlieWeng-MSFT answered KarlieWeng-MSFT commented

Hello @TrevorDHighmoor-7352

I have few question regarding your issue:

1.Does this issue happen to specific user only ?
2.what's the error messages when printing or in the event logs?
3.Can we be more clarified about how server crash when printing?

Please note if you need dump analysis, I would suggest open a case with MS to do deep troubleshooting.
Below is the link the open a case with MS:
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers


Best Regards
Karlie

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KarlieWeng-MSFT avatar image KarlieWeng-MSFT ·

Hi,
We have not heard from you for several days, any update?

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