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Kash-8554 asked ·

Computer crashing Kernal-power ID 41 No Solution

Randomly in different games my usb devices will disconnect, including my bluetooth headphones, but stay powered and the games will sometimes continue to run but not accept any input and when I alt tab the whole computer freezes or it will just straight up freeze. I'm assuming it's the Kernal power error but there seems to be a lot of errors occuring all the time. Any help is greatly appreciated.

Initially I had my RAM overclocked but disabling that didn't help

Event Viewer logs:!AlUI4YNEHLCpiAbHY0DJv6jZN7Zk?e=rIF0eK

These are my computer specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 5 5600X 6-Core Processor, 3701 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1804, 2021-02-02
SMBIOS Version 3.3
Embedded Controller Version 255.255
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX B550-F GAMING (WI-FI)
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.844"
User Name DESKTOP-AHI36LI\Phili
Time Zone Mountain Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.5 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 27.5 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

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Had the computer sort of freeze 2 minutes into a youtube video. My headphones disconnected but my mouse and keyboard worked and I could click on apps and sound settings but only some apps would open and some would not. The start menu would open but sleep, restart, shutdown, signout and signout via task manager didn't work although the task manager opened fine the event viewer did not. No idea what is happening and why its so inconsistent.

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I tried uninstalling and reinstalling windows 10 and the issue persists. Though in the event viewer I am getting a lot of device setup manager errors and warnings.

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1 Answer

TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered ·

On Windows side, please check this Microsoft document for different scenario troubleshooting
Advanced troubleshooting for Event ID 41: "The system has rebooted without cleanly shutting down first"
If this random crash appears recently, you need to recall what behavior or operations have done recently, roll back to previous timepoint or restore system should be ok.
If still no help, you need to ask for help from the manufacturer support, maybe hardware exists issue(power supply, memory or cpu).

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I seem to get the Kernal-power 41 error after pressing the restart button on my computers front panel which I have to do as it completely freezes up. When I check the event viewer after rebooting it shows up right when the computer boots. Not sure if it normally does that or not but I only started having this issue the last few days after a couple of windows 10 updates and didn't have the issue the first 4 weeks of having built the pc so I'm assuming it is a windows issue not hardware.

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Pushing the restart button is what generates the Kernel Power event 41. When the computer shuts down or restarts unexpectedly, this event is generated. the system attempts to collect whatever information it can when shutting down. Pushing the restart button, resets the machine, so no information is captured in the event.
the kernel Power event is simply attempting to show what caused the machine to restart.
Looking at the event log, the events prior to the kernel power 41 event are not all the same, A couple of time it appears that a dump file was started but not completed so details were not captured. Hpw long do you wait between the time of the freeze and pushing the reset button?
Are you in any one program or task when the machine freezes?

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I have tried waiting a few minutes and then restarting but being frustrated with it I've been restarting it within 30 seconds of freezing.

It usually happens when I'm playing a game which it's happened in any game at some point. Sometimes it takes 30 mins to freeze and others 7 hours. Earlier today it happened while I had 2 chrome tabs open and watching a youtube video with no games running.

I thought it was because of some windows updates that I had done on the 12th which is around when I started having this issue so I uninstalled what I could of those. I could uninstall all 3 but something called a Service Stack was downloaded that day as well and I couldn't uninstall it and when I restarted my computer 1 of the 3 updates I uninstalled would reinstall. The 1 update that would reinstall is: Update for Microsoft Windows (KB4571756).

I could reupload the error log to see updated errors I've been getting if that would help

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