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javier-8889 asked javier-8889 commented

not able to see my azure subscription in portal

I cannot see my active azure subscription in portal. Tried to log in and log out but my subscription is not showing up.

Once I got this error message saying that there was an error when trying to get tenants. Tried to reload the portal, switch tenants and specifying the domain in the portal url but no results.

"Se ha producido un error al capturar los inquilinos. Vuelva a cargar el portal e inténtelo de nuevo. Si quiere cambiar de inquilino, puede especificar el dominio o id. del inquilino como parte de la URL del portal para iniciar sesión directamente en un inquilino. Por ejemplo, https://portal.azure.com/dominioinquilino.com o https://portal.azure.com/idinquilino."

Also tried to raise a ticket but got error message saying that I have no permissions to raise a ticket!

Would much appreciate your help on this as it is urgent for me to be able to work on my subscription's resources.

thanks

azure-cost-management
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1 Answer

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JamesTran-MSFT answered javier-8889 commented

@javier-8889
Thank you for your post!

Error Message:
"An error occurred while capturing tenants. Reload the portal and try again. If you want to change tenants, you can specify the domain or tenant ID as part of the portal URL to directly log into a tenant . For example, https://portal.azure.com/domain tenant.com or https://portal.azure.com/id tenant. ";


Based off your error message, can you try navigating to the portal with - https://portal.azure.com/domain tenant.com or https://portal.azure.com/tenantid to see if that works? Additionally, we are experiencing an Azure Authentication and Portal Outage, which might also be why you're experiencing a portal issue.

I've also added the "azure-cost-management" tag to this post so their team can look into this as well.


If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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Thanks @JamesTran-MSFT However changing tenants as part of the portal url doesn't solve the issue. Seems like it is outage related...

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@javier-8889
Thank you for the quick response and once the outage is resolved, please let me know if you're still experiencing this issue.


If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

0 Votes 0 ·

@javier-8889
Since the outage is currently mitigate/resolved, I just wanted to check in and see if you were able to resolve this issue?


If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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