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PaulCoronel-6647 avatar image
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PaulCoronel-6647 asked ·

Azure Windows VM wont start

My Azure Windows Server 2019 VM suddenly wont start. It seems like it fails to provision. I have seen these errors in various places:

Provisioning failed. The VM allocation failed due to an internal error. Please retry later or try deploying to a different location.. AllocationFailed
Provisioning state error code
ProvisioningState/failed/AllocationFailed
Guest agent
Unknown




Failed to start virtual machine xRDApp. Error: An internal execution error occurred. Please retry later.



I have tried signing up for a paid Azure support plan and it just keeps reloading the page which shows the different plans. Phone support agent was useless. Don't know where else to turn. Does anyone with some experience have any thoughts or suggestions?



azure-virtual-machines
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pituach avatar image
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pituach answered ·

Good day @PaulCoronel-6647,

As first step go over the Troubleshoot allocation failures in the following document:

https://docs.microsoft.com/en-us/azure/virtual-machines/troubleshooting/allocation-failure

Please inform us if this solve your issue

At the same time (after tryong to follow the "Troubleshoot allocation failures" you can open a support ticket from your subscription (the paid version)


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StephaneBudo avatar image
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StephaneBudo answered ·

Hi Paul,

Sometimes it may help to change the VM size.
Change the size, try to start the VM. If it works, stop the VM and change the size back to it's original setting.

Hope this helps,

Stephane

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PaulCoronel-6647 avatar image
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PaulCoronel-6647 answered ·

Thank you both for your suggestions. As it turns out, there was an outage of a single blade somewhere in our datacenter which held the resources for our VM. I ended up opening a case with Azure support and they found it. Once the server was repaired, our VM came back online.

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