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jameshickey-2167 asked jameshickey-2167 commented

Update KB5000802 - NOT REMOVED FROM UPDATES YET!!! Blue Screen While Printing!

Hey Microsoft,

This is still an issue. You said you removed the updates from the update store but we have received it on multiple computers AFTER we uninstalled it AFTER you said you removed it. This update is still causing problems with printer access and causing blue screen crashes. Please fix the patch before you release it.

I am trying to spin up a WSUS server to help mitigate Microsoft's updates breaking our systems but until then, we would appreciate some effort on Microsoft's part to not release patches that cause business interruptions and time loss = $$ loss.

James

windows-10-generalwindows-10-security
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@jameshickey-2167
Hi,

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@jameshickey-2167
Hi,

We have not get information from you for several days.

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1 Answer

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JennyFeng-MSFT answered jameshickey-2167 commented

@jameshickey-2167
Hi,
KB5000802 caused issue was resolved in the out-of-band update KB5001567. It is a cumulative update, so you do not need to apply any previous update before installing it. You will need to Check for updates to install KB5001567 and might need to also select Download and Install.
For instructions on how to Check for updates, please see Update Windows 10. You can import this update into Windows Server Update Services (WSUS) manually. See the Microsoft Update Catalog for instructions.
Also,
To mitigate the issue, follow the instructions in this video. The Command Prompt commands from the video are as follows (you will need to replace KX driver for Universal printing with the name of your printer, as explained in the video):
rundll32 printui.dll,PrintUIEntry /Xg /n “KX driver for Universal printing”
rundll32 printui.dll,PrintUIEntry /Xs /n "KX driver for Universal printing" attributes +direct

Hope above information can help you.

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Hello there,
the "out-of-band" update KB5001567 did NOT fix the issue. We still have users experiencing the blue screen crashes while printing when any of the following updates are installed: KB5000802, KB5000808, KB5000809, and KB5000822.
The 1567 patch did not resolve the issue on pcs with update KB5000808.

Thank you,
James

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