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JosePenagosSalazar-6496 avatar image
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JosePenagosSalazar-6496 asked JosePenagosSalazar-6496 answered

Can't create Microsoft 365 E5 Subscription

Hi there,

my name is José and I've trying to setup my E5 free subscription with both my work and personal acccount, but haven't been able to do it.

At the very beggining of the process, I was getting "service unavailable" messages from the Developer Progam page. However, after a couple of hours, I tried again and I was able to get to the registration page and then to the "Set Up E5 subscription" button. I'm stuck in the step where it requires to send a confirmation to my mobile device. For whatever reason, I get an error telling me:

"We're unable to send the code to that number. Please provide a valid cell phone number and try again. MS-CorrelationId: ff9a2c22-fa9e-4a14-8577-d288d051fe1d"

Is there any particular reason why this is happening? Any defined solution for this?


Thanks in advance!

office-teams-app-dev
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NikithaMSFT-0176 avatar image
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NikithaMSFT-0176 answered

Thanks for reaching out us. We are the developer support team for Microsoft teams focused on helping developers resolve their issues. For issues related to teams product, please reach out to the product support channels for Microsoft Teams.
Thanks,

Nikitha.



If the response is helpful, please click "Accept Answer" and upvote it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate.

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JosePenagosSalazar-6496 avatar image
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JosePenagosSalazar-6496 answered

Thanks Nikitha,

I will reach out the right support channel as you suggested.

Cheers.

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