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Can't install offloaded apps after wiping an iPad

Hello
We just started with managing new iPads with Intune. I tried to wipe (factory reset) one of them. After the wipe some of the apps were offloaded (shown with a cloud symbol and an arrow). When tapping on an offloaded app it should reinstall. Our iPads are supervised and don't have an apple id. When I tap on an offloaded app I get an error that the app couldn't install and that I shoud try it later again. I first thought that I can "buy" the app in Apple school manager (ASM) and deploy it from there again. But the two apps I'd like to deploy aren't available in the App Store in ASM because they are the builtin Files App and Voice Memos App.
Any help is appreciated. Thanks

mem-intune-generalmem-intune-application-management
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ChristianKruesi-1173 avatar image
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ChristianKruesi-1173 answered ChristianKruesi-1173 commented

The problem was our proxy. According to https://support.apple.com/en-us/HT210060 we added also .cdn-apple.com and .mzstatic.com to our exceptions and now offloaded apps install by taping them. Sorry for wasting your time and thanks for your help.

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anonymous user I'm glad to hear that this issue has been solved. If you have any problem in the future, welcome to post in our Q&A.

Thanks and have a nice day.

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Thanks and also a nice day to you.

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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered LuDaiMSFT-0289 edited

anonymous user Thanks for posting in our Q&A.

To clarify this issue, could you please try to factory reset in unenrolled iPad device to see if it occurs the same situation?

For this issue, I have done some research. I find that there are some information about this issue in Apple Communities. We can read it as a reference:
https://discussions.apple.com/thread/8644724
Note: Non-Microsoft link, just for the reference.

If there is anything update, feel free to let us know.


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ChristianKruesi-1173 answered

Thanks for your answer, @LuDaiMSFT-0289 .
I'm not sure if I understand it. All of our iPads are registered into Apple School Manager by the OEM. They enroll themselves to intune by the first internet contact. Do you mean that I should delete it from Intune and then factory reset again?
Thanks for clarifying.

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