question

TobiasWidmayer-2833 avatar image
2 Votes"
TobiasWidmayer-2833 asked ·

remotewebaccess.com down again?

My Server 2016 Essentials can't update its remotewebaccess.com DNS record. The repair in the dashboard says domain service is not reachable.
Is it just me or does anyone else have problems with it?

windows-remote-desktop-serviceswindows-server-essentials
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same for me, i have 2 windows 2012 server essential, one of them still working, but the other no.... The repair in the dashboard says domain service is not reachable too....

1 Vote 1 ·

Hi, I've tried the solution, but It didnt work.

is there something else that needs to be done prior the shell commands ?

can this be done graphically on the REG EDIT?

I'll appreciate any help

cheers!

0 Votes 0 ·

Hi, open powershell with a right click and choose "open as administrator" and then paste the command.
Regards, Predy

0 Votes 0 ·
Ericko0-6773 avatar image Ericko0-6773 PredragVeljovic-4901 ·

Hi i did tried that

however the error message in red states that it's missing some kind of attribute or type


0 Votes 0 ·
Ericko0-6773 avatar image Ericko0-6773 PredragVeljovic-4901 ·

it did work at the end.

i just had to enter them manually into the registry

thanks

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I just wanted to jump on and thank TobiasWidmayer-2833 for asking the question and PredragVeljovic-4901 for the answer!! You are awesome and it fixed the problem I was having. I really appreciate the timely answer.


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PredragVeljovic-4901 avatar image
0 Votes"
PredragVeljovic-4901 answered ·

I found a site in German langauge, maybe this is the solution. I don´t tried till yet
https://sbsland.me/category/computers-and-internet/troubleshooting/

However, with the power shell command from above link my issues are fixed, my Server have the connection!

· 4
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Thank you very much for this link!
The powershell commands solved the problem for me too.

Was about to write a rant against MS for not beeing helpful with this, but we all know...

2 Votes 2 ·

well, now it works, great!
MS, what have you done:-(

1 Vote 1 ·

Thank you! Working!

0 Votes 0 ·

Great, thanks a lot already! Can only try & confirm this evening, but this looks exactly like it, especially because the post notes that it appears on standard Telekom DSL lines with provider-assigned and changing IP4.

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ToddApplegate-7895 avatar image
0 Votes"
ToddApplegate-7895 answered ·

Same for me. I even tried changing the DNS server entries on the internet-facing network to Cloudflare DNS from OpenDNS as a means for testing possible DNS errors.

This has been the case for me since March 15th...

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PredragVeljovic-4901 avatar image
0 Votes"
PredragVeljovic-4901 answered ·

Same for me!

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GraceHE-MSFT avatar image
0 Votes"
GraceHE-MSFT answered ·

Hi,
Thank you for posting your query. According to your description, we feel sincerely sorry. Would you please wait patiently for the official reply and fix from Microsoft? We hope there will be a solution soon.

Best Regards,
Grace

---If the suggestions above are helpful, please ACCEPT ANSWER. Really appreciate. This will also help others with similar issue to find this post quickly. ---

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TobiasWidmayer-2833 avatar image
0 Votes"
TobiasWidmayer-2833 answered ·

Hi @GraceHE-MSFT,
of course are we waiting patiently for an official reply and fix from MS - we have no alternatives...
During pandemie remote access to services is more essential than ever, so please don't consider this as minor bug.

As stated and asked in another thread at https://docs.microsoft.com/en-us/answers/questions/318584/are-the-problems-with-remotewebaccesscom-domain-an.html are there any plans to discontinue the service any time soon?


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Hi,
We are not sure about any plans. Really appreciate your understanding and advice. We believe Microsoft pay much attention to this and try to get a fix ASAP.

Best Regards,
Grace

---If the suggestions above are helpful, please ACCEPT ANSWER. Really appreciate. This will also help others with similar issue to find this post quickly. ---

0 Votes 0 ·

Weeks later and still no official fix?

0 Votes 0 ·
KeithMoores-6843 avatar image
1 Vote"
KeithMoores-6843 answered ·

Any update on when this will be fixed?

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I have been having the same issue since sunday march 14. Does anybody have the ip address. whois just shows the registrant. pings to nameservers time out with not response. Have a project that was working to give access to a client via windows server 2016 remotewebaccess that is now unresponsive with the unable to resolve dns address. Would be nice if microsoft is terminating the service to give notice to actively setup alternatives.

0 Votes 0 ·

Not having experience to set up that remotewebaccess.com thing, but shouldn't it be easy to just setup another DDNS domain names with other providers such as noip?

IMO if remotewebaccess.com is not as stable as you'd like, it only make sense to create an backup option, and it's not like you need permission from Microsoft to do this. There's nothing wrong to have multiple domain names pointing to the same IP address.

The only problem I can think of is SSL cert name. However that could also possibly be worked around by putting reverse proxies such as NGINX that implements SNI and allow you to use different cert according to the domain names.

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This may be an option for the future, but as you stated already, regarding the certificates and not having access to the customer devices it's not a possible solution now.
I would need to reconfigure VPN, email-clients, several programs on various devices people are using from their home offices.
The Essentials Role for sure wasn't meant to be a high available solution for big business and I guess many admins weren't expecting the services to be used this much during corona times.
To have a working backup solution is always the prefered way, but if you use a builtin business function from Microsoft one expects it to work properly or to be fixed within some days.

1 Vote 1 ·

ok, good idea.
I use as a router a fritzbox for my server 2016.
Do have perhaps a workbook for me to generate an other DDNS?

0 Votes 0 ·
HJP-3606 avatar image
0 Votes"
HJP-3606 answered ·

i have the same problem, it is an horror what ms has done.
To set an other DDNS doesn´t works. When i do my login/passwort the process stopped hard

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Greg-4440 avatar image
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Greg-4440 answered ·

Will not let you release the current DNS to add new.

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OliverHeggelbacher-6921 avatar image
0 Votes"
OliverHeggelbacher-6921 answered ·

I can confirm the same problem on Windows Server 2012 Essentials.

I can only fix this on the client computer with the temporary fix/bandaid mentioned in https://docs.microsoft.com/en-us/answers/questions/51764/remotewebaccesscom-domains-are-not-responding.html :

where '1.2.3.4' is the Internet IP4 address of your server and 'myownname' the remotewebaccess name you set up.

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I found it interesting that out of the 8 NS records returned by querying remotewebaccess.com, those 4 "ns?-02azure-dns.*" servers gives no respond neither by query with TCP nor UDP port 53, while the remaining 4 will respond to UDP DNS queries.

For users who don't remember the IP address, they may try to query their IP address this way.

Example:

 nslookup
 server ns2prod.31.azuredns-prd.org
 myownname.remotewebaccess.com


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OliverHeggelbacher-6921 avatar image
0 Votes"
OliverHeggelbacher-6921 answered ·

Thanks @TheOfficeMaven. I retested and removed the hosts file entry: Still cannot resolve <myadress>.remotewebaccess.com , e.g. opening https://<myname>.remotewebaccess.com in Firefox doesn't work. Only works when I put back the hosts addition.

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