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Chris-0601 asked LuDaiMSFT-0289 commented

MDM Enroll: Failed to receive or parse certificate enroll response. Result: (Unknown Win32 Error code: 0x80180005)

I've set Intune up, MDM settings in Azure, created a profile etc. but when I try to add a new Dell laptop, the deployment always stops at registering to MDM.
TPM is updated and everything is set up according to the Microsoft documentation.
The error message in the eventviewer is: MDM Enroll: Failed to receive or parse certificate enroll response. Result: (Unknown Win32 Error code: 0x80180005)
Can somebody help me with this?

mem-intune-generalmem-intune-enrollmentmem-autopilot
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@Chris-0601 Thanks for posting in our Q&A.

For this issue, we appreciate your help to get the following information:
1.Please get the screen shots of Automatic Enrollment settings under Devices > Windows > Windows enrollment > Automatic Enrollment
2.Which Enrollment method was used? Is GPO enrollment? If so, please make sure you follow the steps in the article below:
https://docs.microsoft.com/en-us/windows/client-management/mdm/enroll-a-windows-10-device-automatically-using-group-policy

If there is anything update, feel free to let us know.

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@LuDaiMSFT-0289
Please find the screenshot below. I tried to enrol by using Windows Autopilot.

79103-image.png



Please find the screenshot above. I tried to enrol by using Windows Autopilot.

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image.png (38.7 KiB)

@Chris-0601 Thanks for your response.

This error message seems general. To get more detailed information, could you please check if there is any other error message in event view? For example event ID: 52, or any other error message.


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Chris-0601 answered LuDaiMSFT-0289 commented

@LuDaiMSFT-0289
I found the error. I used the endpoint manager in german to create the profile. By standard, Allow White Glove OOBE is set to "No". In german, the setting isn't even displayed. I switched to English, changed the setting to "Yes" and now it works like a charm.
Thanks for your help.

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@Chris-0601 You're welcome. Fortunately, the issue was solved. If there is any issue in the future, welcome to post in our Q&A.

Thanks and have a nice day.

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LuDaiMSFT-0289 answered

@Chris-0601 Thanks for your update.
Whether the profile is deployed via store for business? If so, it is suggested to try the following actions:
1.Please delete the profile and remove the device in store for business.
2.Create autopilot profile in intune portal's Devices > Windows > Windows enrollment > Deployment Profiles and deploy to the device.
https://docs.microsoft.com/en-us/mem/autopilot/profiles#create-an-autopilot-deployment-profile
3.Re-enroll the device

If there is anything unclear, feel free to let us know.


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