question

BrennonAshiyaA-9797 avatar image
0 Votes"
BrennonAshiyaA-9797 asked SharonZhao-MSFT commented

Technical difficulties connecting sound and speech with my wireless headset

I have had this headset working in the past once; but going through the settings I now do not know how to set up my headset to my WFH system. Currently I am calling into Cisco meetings and connecting my headset to my phone to use it. At the moment i can hear what is going on but no one can hear me (made sure I am not muted). Please help! Any guidance or advise would be helpful. I am using the AfterShokz OpenComm wireless headset. Ashiya Brennon RCS Debt I (in training) Ashiya.Brennon@xx.com

office-teams-windows-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

SharonZhao-MSFT avatar image
0 Votes"
SharonZhao-MSFT answered SharonZhao-MSFT commented

@BrennonAshiyaA-9797,

For security purpose, I have covered some private information in your case. Thanks for your understanding.

It seems that the manufacturer of your headset is Cisco. Cisco’s headsets are not certified by Microsoft Teams now. It recommends you choose Teams certified headset for WFH system. You could learn more about Teams certified devices in this link.

Meanwhile, Microsoft is working with device partners to bring more and more new Teams certified devices to market. Any update about new devices, I will share with you here.

Your time, understanding and cooperation will be highly appreciated.


If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@BrennonAshiyaA-9797,

Do you have any other question on this topic?

Please feel free to drop us a note.

Have a nice day!

0 Votes 0 ·

@BrennonAshiyaA-9797,
Haven't receive your update for a long time, do you have any update now?

0 Votes 0 ·