Technical difficulties connecting sound and speech with my wireless headset

Brennon, Ashiya A 1 Reputation point
2021-03-17T19:42:47.993+00:00

I have had this headset working in the past once; but going through the settings I now do not know how to set up my headset to my WFH system. Currently I am calling into Cisco meetings and connecting my headset to my phone to use it. At the moment i can hear what is going on but no one can hear me (made sure I am not muted). Please help! Any guidance or advise would be helpful. I am using the AfterShokz OpenComm wireless headset. Ashiya Brennon RCS Debt I (in training) Ashiya.Brennon@xx.com

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,165 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor
    2021-03-18T07:11:47.83+00:00

    @Brennon, Ashiya A ,

    For security purpose, I have covered some private information in your case. Thanks for your understanding.

    It seems that the manufacturer of your headset is Cisco. Cisco’s headsets are not certified by Microsoft Teams now. It recommends you choose Teams certified headset for WFH system. You could learn more about Teams certified devices in this link.

    Meanwhile, Microsoft is working with device partners to bring more and more new Teams certified devices to market. Any update about new devices, I will share with you here.

    Your time, understanding and cooperation will be highly appreciated.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.