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RadoslavWasilevski-4922 avatar image
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RadoslavWasilevski-4922 asked bshipabshipa-3343 answered

OneDrvie Access Issue - No Paid Subscription for Microsoft Account.

Hello Dear Customer Support I have a problem accessing OneDrvie - at the moment there is no paid subscription for microsoft account. Indicates that the Microsoft account has been provided by a Chinese Microsoft provider. The name of the WUEL provider. Hello Dear Customer Support I have a problem accessing OneDrvie - at the moment there is no paid subscription for microsoft account. Indicates that the Microsoft account has been provided by a Chinese Microsoft provider. The name of the WUEL provider. At this time, I'm not in contact with the Microsoft account provider - that is, the Global Administrator. Please help me find a contact to the Microsoft account provider - this is the WUEL organization from China. My files are currently trapped in the OneDrvie Cloud in my Microsoft lukXXXXXan@f.odpan.cn It informs me that the above-that Microsoft account has been given to me / made available by the Organization / provider from China - the name of this parent organization is WUEL. In the annex of this post I paste you a screenshot with a view of the information I am talking about. Informs me that I had no influence on the ability to pay for subscriptions. I send you a screenshot of the message when you try to enter the OneDrvie Cloud. I send you a recorded video - through a second Microsoft account from the displayed message when you try to enter the OneDrvie Cloud for an account shared with me by the parent organization WUEL. 79910-test1.jpg

79956-test2.jpg


office-onedrive-client-itpro
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test2.jpg (824.0 KiB)
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@RadoslavWasilevski-4922
As Q&A forum is a public place, to protect your privacy I would modify your account information, and the image.
Besides, we focus on general issues of OneDrive clients, including deployment, installation, and troubleshooting like file synchronization. According to your description, your issue is more realted to account, I suggest you contact Microsoft online directly to see if they can help you.
Thanks for your understanding.

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bshipabshipa-3343 avatar image
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bshipabshipa-3343 answered

Hallo,
I have the same problem, and firstly contacted Microsoft online support, and they redirected me here.
@RadoslavWasukevski did you solve your issue? I would like just to download my files and then I don't need that acc anymore ( I mean this acc ). Anybody know exactly what to do?
Thanks in advance

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