question

Hello @shionoka-5619 Sorry to hear that you are facing an issue with the device.

We can refer to the below section: Operating Environment

You may be interested to take a look at this page: Retrieve Azure Kinect IMU samples

 k4a_imu_sample_t imu_sample;
    
 // Capture a imu sample
 switch (k4a_device_get_imu_sample(device, &imu_sample, TIMEOUT_IN_MS))
 {
 case K4A_WAIT_RESULT_SUCCEEDED:
     break;
 case K4A_WAIT_RESULT_TIMEOUT:
     printf("Timed out waiting for a imu sample\n");
     continue;
     break;
 case K4A_WAIT_RESULT_FAILED:
     printf("Failed to read a imu sample\n");
     goto Exit;
 }
    
 // Access the accelerometer readings
 if (imu_sample != NULL)
 {
     printf(" | Accelerometer temperature:%.2f x:%.4f y:%.4f z: %.4f\n",
             imu_sample.temperature,
             imu_sample.acc_sample.xyz.x,
             imu_sample.acc_sample.xyz.y,
             imu_sample.acc_sample.xyz.z);
 }

You may encounter a situation in which you have to reset your Azure Kinect DK back to its factory image (for example, if a firmware update didn't install correctly).
Then you can visit this: Reset Azure Kinect DK topic.

Please also visit the Azure Kinect known issues and troubleshooting.

You may also contact the official support if the issue continues to repeat: Standard Limited Warranty applies to Surface devices, Xbox, PC accessories, HoloLens, and Azure Kinect DK in the United States.

For technical support using Sensor SDK and Body Tracking SDK on-premises, open a ticket for professional support on Microsoft support portal.

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