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reteinformatica avatar image
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reteinformatica asked JoseSaez-7635 commented

Print with white band with "Print Images"

Goodmorning everyone, more than looking for a resolution I would like to make a report because after many tests I realized that a resolution can perhaps only be with an update. A photographer client of mine called me because going to print some photos (JPG), not all but most of them, the print comes out with a white band, that is not printed. The customer uses as a procedure the printing from the contextual menu by right clicking on the file and selecting "Print". I specify that this procedure has always been done until last Saturday but after he made the last updates, this problem came out on Monday. I tried to uninstall the latest updates and also to restore a restore point of March 10 but nothing. I have tried to print the same files from various computers with different printers and with those files there is always the same problem. At this point I can only think that some latest update has created the problem. Thanks for your attention and greetings. ![79156-img-20210318-131856.jpg][1] ![79251-img-9554.jpg][2] [1]: /answers/storage/attachments/79156-img-20210318-131856.jpg [2]: /answers/storage/attachments/79251-img-9554.jpg

windows-server-print
img-20210318-131856.jpg (247.6 KiB)
img-9554.jpg (497.7 KiB)
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JoseSaez-7635 avatar image JoseSaez-7635 ·

I just had exactly the same problem with an EPSON L395. I checked sending the picture via wi-fi and USB cable; tried cleaning the printer head and the printed report was fine.

The problem disappeared only after removing update KB5000808, so anyone experiencing white bands during printing (not lines) should try this solution.


95050-img-20210509-234325.jpg


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7 Answers

KarlieWeng-MSFT avatar image
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KarlieWeng-MSFT answered

there's an known issue described by this post: https://docs.microsoft.com/en-us/answers/questions/335604/known-issue-unexpected-results-when-printing-from.html

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SADALI-1584 avatar image
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SADALI-1584 answered

hi @reteinformatica ,

I printed the image in pdf format (in attachment) trying to print the pdf file to see if the problem really comes from the JPGs.


79232-img-9554.pdf



img-9554.pdf (397.6 KiB)
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reteinformatica avatar image
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reteinformatica answered

Hi, SADALI, thanks for answer. Yes, I forgot to say it but I've already tried to print in PDF and then print with printer and works.

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KarlieWeng-MSFT avatar image
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KarlieWeng-MSFT answered KarlieWeng-MSFT commented

Hello @reteinformatica

Thank you for sharing this.

Please check if you recently installed patch or Windows 10, either of these updates: KB5000802 KB5000808

For Windows 8.1 Both KB5000848 and KB5000853

For Windows 7 SP1 Both KB5000841 and KB5000851

The temporary workaround would be uninstalled the patch and rebooted the PC and see if the issue persist.


we have to wait for an update-fix to this update.


Best Regards
Karlie

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KarlieWeng-MSFT avatar image KarlieWeng-MSFT ·

Hi @reteinformatica

Have you checked if above answers help?
If they are helpful, please do not forget to accept the answers.

Have a good day !

Best Regards

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KjetilS-1153 avatar image
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KjetilS-1153 answered KjetilS-1153 published

Hi! We also have this problem, and i removed KB5000808. It worked when that updated was removed.

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reteinformatica avatar image
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reteinformatica answered

Hello, thanks for answers. In the PC with this problem there isn't KB5000808 installed.

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reteinformatica avatar image
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reteinformatica answered

Hello. Thanks very much KarlieWeng-MSFT, it works!!!

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