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naderfard-1171 asked ·

Emails from NHS App never come through to my hotmail

Hi there, I need to register with Patientsaccess app on their site but when I click on send email for confirmation or reset nothing comes through. They say hotmail has blocked their domain. I'm stuck! Could you help? These are the emails: @patientaccess.com and @updates.patientaccess.com Thanks Nader

office-outlook-itpro
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naderfard-1171 avatar image
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naderfard-1171 answered ·

Problem solved!

After lots of writing back and forth they discovered that because I had opted out of their entire marketing and services they didn't even fire email to my mailbox!

They simply added me to 'receive Services' only, and bingo!

Thanks

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Hi @naderfard-1171,
Congratulations! Glad to see your issue has been resolved.
By the way, would you mind kindly accepting helpful replies or your own reply as answer so that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

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Hi @ JeffYang

Thanks.

Sure, NP. Hope the reply can be useful to others.
Nr

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Hi @naderfard-1171,
Thanks for your sharing and reply again.
By the way, just to check if you can see the "Accept Answer" button under your own reply, if yes, please try to click this button so that your reply would be turned to the answer.
Grateful for your time and understanding.

Best regards.

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Sorry JeffYang, your answer was not related to this issue. That is why I didn't click on it. There was another problem altogether. Nr

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JeffYang-MSFT answered ·

Hi @naderfard-1171,

As I know, hotmail and outlook.com email account are email accounts that Microsoft provides for individual users and we could not modify its server setting on our own like O365 email accounts. To remove your server’s IP from Hotmail’s blacklist, maybe you need to complete their Hotmail Blacklist Removal Form.

For more related information, please check: How to Remove Your IP from the Hotmail Blacklist.
(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Hope this can be helpful.


If an Answer is helpful, please click "Accept Answer" and upvote it.
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