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AkshayShah-9762 asked SharonZhao-MSFT commented

Teams Issues on Desktop - Restart Teams

When we are trying to join any meeting and click on join button getting restart teams option for multiple users. Please help

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SharonZhao-MSFT answered SharonZhao-MSFT commented

@AkshayShah-9762,

How many users have this problem?

If only one user, clear the client cache by deleting the content in %appdata%\Microsoft\Teams folder and try again. Meanwhile, make sure Teams client is the latest version.

If many users have trouble joining Teams meeting, please contact Teams administrator to check if there is any message shows in health status of Microsoft Teams in Office 365 admin center > Health > Service health.

If the above suggestions have no help, I want to confirm the following question with you:

Could you provide us a screenshot about this phenomenon to know your situation clearly?

Does this issue persist all the time? Or what changes do you do before happened?


If the response is helpful, please click "Accept Answer" and upvote it.

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@AkshayShah-9762
Do you have any update on this topic now?
If the suggestion helps, please be free to mark it as an answer for helping more people.

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@AkshayShah-9762
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

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