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MaryNolan-1654 avatar image
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MaryNolan-1654 asked ThomasGreuel-5341 answered

Mail Merge Data Source

I am trying to do a Mail Merge either with Wizard, or without, and I keep receiving the same error. With selecting the Word data source and selecting Open I receive the following pop-up box screen response":
https://d.docs.live.net/1df35a621556b3ac/Documents/My Data Sources/TASK5_Data.docx' is open in another application. Please close it and try again OK then another: Word was unable to open the data source There are no other documents open, there are no other computers accessing the data source. Why is this occurring? What do I do to enable it to use the data source.

windows-10-generaloffice-word-itpro
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erinding-msft avatar image
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erinding-msft answered CharlesKenyon-8472 commented

@MaryNolan-1654

As said in "Data sources you can use for a mail merge", "Important: No matter what type of file you use as a data source, be sure to save it on your local computer or a file share; saving at an HTTP location isn't supported for mail merge."

Beside, you could try to go to File>Options>Advanced and scroll down to the General section of the dialog and check the box for Confirm file format conversion on open.
Then, when you select the data source, use the OLE DB Database Files method of connecting to the data source. If you do not see that option, click on the Show all box in the Confirm data source dialog that will have appeared.

Hope the information is helpful to you.


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I experienced the same problem. The data source file is located on a local folder which is replicated/saved to one drive. When turning off WiFi everything is fine. With internet connection Word refuses to open a .docx file as a mail merge data source. The error only shows for .docx files. .doc, .txt, .xlsx all located in the same folder work fine, This is clearly a bug and needs to be fixed!

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This is not the same problem.
I recommend posting in the consumer community rather than the IT pro community.
http://answers.microsoft.com/en-us/msoffice/forum/msoffice_word or
http://www.msofficeforums.com/mail-merge/

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ThomasGreuel-5341 avatar image
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ThomasGreuel-5341 answered

Sorry, as your are the expert, why is this different? And don't just downgrade me. My answer was very specific. Your's as an "expert" could have come, maybe it did" from a robot.

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