Outlook App vs Website Sync

Rachel Paguia 1 Reputation point
2021-03-19T02:42:39.727+00:00

I logged into the Outlook App and Website with the same account. In the application, it shows the emails I have received so far (it's sync with Google) while my Outlook Website says that I haven't received anything— it's like I made a new account. May I ask how this can be fixed?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,873 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jade Liang-MSFT 9,951 Reputation points Microsoft Employee
    2021-03-19T10:06:50.39+00:00

    Hi @Rachel Paguia ,

    Welcome to our forum, please kindly understand here we mainly focus on general issue on Outlook desktop client.

    it shows the emails I have received so far (it's sync with Google) while my Outlook Website says that I haven't received anything

    What's the Outlook App that you are working with(Outlook desktop client or others)?
    What's the account that you are using(personal Gmail, outlook.com or others) ? And what's the type of account that you configured on your Outlook client(pop, imap or exchange)? According to your description, I guess you are using a gmail account, if so, how did you open it in your outlook website(via connect to other account or others)?

    As I know, if you configured your account with pop in your client, the messages would be downloaded locally, and we may couldn't access them if we don't set make a copy of messages in server, please kindly check if it's also your case.

    If your issue has any update, please feel free to post back.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.