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EllenRathbone-0750 avatar image
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EllenRathbone-0750 asked emizhang-msft commented

cannot estab network connection...after resuming from suspended mode....

Ever since we installed our new computers, I have had an issue that only appeared once in a while before that. We have been told to put our computers into "sleep" mode at the end of the day. I leave documents open that I have been working on. The next day, when I go to open them, I get a message that they cannot be resumed and I need to save them as a new document...or they open in "read only" mode (and I have to save under a new name). This is getting rather tiresome. What is happening and how do we get it to stop. Keep in mind that I am NOT a tech person, so the answer needs to be in layman's terms, please. Thank you.

office-word-itpro
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The question is more related with office word. I will remove windows-10-general tag and add the corresponding office tag. Thank you!

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Hi,
I have not heard back from you in a few days and wanted to check on the status of the problem. If you have any questions with the previous information I've provided, please don't hesitate to let me know. I am glad to be of assistance.

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DSPatrick avatar image
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DSPatrick answered

told to put our computers into "sleep" mode at the end of the day. I leave documents open that I have been working on

This in general is really a poor practice. At the very least when done for the day save and close any opened documents to avoid these problems..

--please don't forget to Accept as answer if the reply is helpful--







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emizhang-msft avatar image
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emizhang-msft answered

Hi,
Please make sure you have saved these documents to local, you can refer to this support article:

https://support.microsoft.com/en-us/office/video-save-a-word-document-fb0f9081-7c62-4fbf-954d-81b9707c0678

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


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