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KrysLyon-0173 avatar image
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KrysLyon-0173 asked ·

Should Defender automatically deal with any virus it detects?

Defender said my computer had been infected by a Trojan and locked up. It gave a number to ring which I assumed was a helpline but they sold me some expensive software first. Should this have happened?

windows-10-security
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Reza-Ameri avatar image
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Reza-Ameri answered ·

It was an SCAM and FAKE.
It wasn't from the Windows Defender team.
In case you install any program , then uninstall it.
Try download and run a full system scan with:
https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
Report this as a case of fraud to your bank and report the company and the phone number to your local authorities in your country.

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KrysLyon-0173 avatar image
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KrysLyon-0173 answered ·

Thank you. If it happens again can I just turn off the computer to unlock it?

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Welcome, make sure report the issue to local authorities in your country and your bank where you made a payment to them.

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KapilArya avatar image
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KapilArya answered ·

It gave a number to ring which I assumed was a helpline

You can also report this scam to Microsoft: https://www.microsoft.com/en-us/concern/scam

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