question

ClaudeLHarris-5005 avatar image
0 Votes"
ClaudeLHarris-5005 asked azure-cxp-api edited

Forgotten Password with 2-step enabled and no longer have phone

How do I recover an account that I've forgotten the password, have 2-step authentication enabled, and no longer have the phone number used in the 2-step authentication process? Using Microsoft assistant to recover password was going in the right direction until asked a question neither answer applied to the question. Is there a live support contact number. I have several hundreds of dollars worth of games tied to this account that my wife knows about so can't just buy new games. (Probably alot more). Any help would be greatly appreciated.

azure-ad-multi-factor-authentication
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1 Answer

JamesHamil-MSFT avatar image
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JamesHamil-MSFT answered

Hi @ClaudeLHarris-5005 , if you've already tried resetting your password, please submit the account recovery form.

If this answer helped you, please mark it as "Verified" so other users may reference it.

Thank you,
James


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.