question

ManasMoharana-8141 avatar image
ManasMoharana-8141 asked ·

Global administrator account access blocked by Conditional access policy

Hello,

I was working on Azure Ad Conditional Access Policy for a POC . Due to a mistake, some thing selected in Condition section of the policy and when next time I try to log in using my account, which is a Global Administrator . I got "You do not access to this " message. and my account access is blocked.

I have loged in using a local account ( Uday@manasmoharanagmail.onmicrosoft.com) to the portal but it has very limited access so it didn't helped.

Can you please help to Unblock my Global Administrator account ( manasmoharana@gmail.com) so that I could login to portal.

Please find the attached screen shot for your reference.


Br,
MAnas9202-error-1.png


azure-active-directory
error-2.png (33.3 KiB)
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@ManasMoharana-8141

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michev answered ·

Open a support case or call support directly: https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?&tabs=phone

To avoid such issues in the future, always have a "break glass" account configured.

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Hello michev,
Thanks for your replay . Here I am not able to login to Azure portal. So the Office 365 team is not handling this. They said there is different team for Azure Portal.

Br,
Manas

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ManasMoharana-8141 avatar image
ManasMoharana-8141 answered ·

Hello,


Thanks for the answer, and t should work but in my case my azure portal was lock and not able to log-in to the portal to create a support ticket. And I communicate through @Azuresuport in twitter and resolved the issue by creating a support ticket there .


As michev said , I have configured a account as "break glass". Thanks for this valid suggestion.


Br, Manas


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