question

ManasMoharana-8141 avatar image
ManasMoharana-8141 asked ·

Global administrator account access blocked by Conditional access policy

Hello,

I was working on Azure Ad Conditional Access Policy for a POC . Due to a mistake, some thing selected in Condition section of the policy and when next time I try to log in using my account, which is a Global Administrator . I got "You do not access to this " message. and my account access is blocked.

I have loged in using a local account ( Uday@manasmoharanagmail.onmicrosoft.com) to the portal but it has very limited access so it didn't helped.

Can you please help to Unblock my Global Administrator account ( manasmoharana@gmail.com) so that I could login to portal.

Please find the attached screen shot for your reference.


Br,
MAnas9202-error-1.png


azure-active-directory
error-2.png (33.3 KiB)
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JamesTran-MSFT avatar image JamesTran-MSFT ·

@ManasMoharana-8141

Please let us know if the reply below helped resolve your question. If so, please remember to "mark as answer" so that others in the community facing similar issues can easily find a solution.

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2 Answers

michev avatar image
michev answered ·

Open a support case or call support directly: https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?&tabs=phone

To avoid such issues in the future, always have a "break glass" account configured.

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ManasMoharana-8141 avatar image ManasMoharana-8141 ·

Hello michev,
Thanks for your replay . Here I am not able to login to Azure portal. So the Office 365 team is not handling this. They said there is different team for Azure Portal.

Br,
Manas

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ManasMoharana-8141 avatar image
ManasMoharana-8141 answered ·

Hello,


Thanks for the answer, and t should work but in my case my azure portal was lock and not able to log-in to the portal to create a support ticket. And I communicate through @Azuresuport in twitter and resolved the issue by creating a support ticket there .


As michev said , I have configured a account as "break glass". Thanks for this valid suggestion.


Br, Manas


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