question

GlennMaxwell-2309 avatar image
0 Votes"
GlennMaxwell-2309 asked emilyhua-msft edited

Auto Reply to a DL

Hi all
I am using exchange hybrid environment. i have two onprem DL's(dl1@contoso.com) (dl2@contoso.com). I want to setup autoreply for these two DLs. So i have created a sharedmailbox(sharedmailbox1@contoso.com) and made it member of these two DLs (dl1 and dl2). i have made this shared mailbox hidden and i have set autoreply for this shared mailbox and executed the below syntaxes. when email is triggered to these DLs i am not getting autoreply email . Please guide me on this.


Set-DistributionGroup dl1@contoso.com -SendOofMessageToOriginatorEnabled $true
Set-DistributionGroup dl2@contoso.com -SendOofMessageToOriginatorEnabled $true

office-exchange-server-administrationoffice-exchange-online-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

GlennMaxwell-2309 avatar image
0 Votes"
GlennMaxwell-2309 answered LucasLiu-MSFT commented

Autoreply has been set on the shared mailbox. Now i have triggered test email to the shared mailbox and i got autoreply, i have triggered email to the DL next minute i did not get autoreply email.
when i trigger email to the DL after a minute. will i get the autoreply email from shared mailbox since shared mailbox is a member of the DL.

Now shared mailbox is a member of the DL1 and DL2. when email is triggered to DL1 will i get autoreply email and in next minute if email is triggered to DL2
will i get autoreply email.

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @GlennMaxwell-2309 ,
As I said above, if you enable the autoreply for shared mailbox, before you turn off auto reply and turn it on again, the same user can only receive one auto reply.
If you want to realize that every email will receive Autoreply, you can set an Inbox Rule for Shared Mailbox according to the following link, but it should be noted that this rule will only take effect when Outlook is running.
Please refer to: Use rules to create an out of office message



If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.




0 Votes 0 ·
LucasLiu-MSFT avatar image
0 Votes"
LucasLiu-MSFT answered

Hi @GlennMaxwell-2309 ,
Which users cannot trigger OOF emails? Internal, external, or all users.
How do you set up automatic responses for shared mailboxes?

1.Please try to send the email directly to the shared mailbox to see if there is an automatic reply.

2.Please try to enable the OOF in OWA and ECP, or run the following command to enable the OOF. Then send a test email to see if OOF is generated.

 Set-MailboxAutoReplyConfiguration -Identity <username> -AutoReplyState Enabled -InternalMessage "Internal auto-reply message." -ExternalMessage "External auto-reply message."

OWA:
80004-5.png

ECP:
79869-6.png

In addition, it should be noted that each time you turn on Auto reply, only one OOF email will be sent to the same user.



If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.






5.png (13.2 KiB)
6.png (4.1 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.