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HebaWagih-6458 avatar image
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HebaWagih-6458 asked ·

SCSM Exchange Connector 4.0

Hello dears,

I had tried many times to configure the SCSM Exchange connector to connect to our online exchange service with no luck, please tell me if there is anything wrong with these steps:

1- Coping these files into the SCSM installation path
Exchange Web Services Managed API Client DLL
(Microsoft.Exchange.WebServices.dll),
Microsoft.SystemCenter.ExchangeConnector.dll,
Microsoft.Identity.Client.dll,
Microsoft.SystemCenter.ExchangeConnector.resources.dll and
ServiceManager.ExchangeConnector.mpb.

2- Import the "ServiceManager.ExchangeConnector.mpb" to the management server

3- Create /Register an application with Azure Active Directory to use OAuth with Exchange Connector application and copy the Application ID and the Tenant ID

4- Create an Exchange connector by choosing Exchange Online & using the Application ID and the Tenant ID & using the standard Office365 Exchange Server URL which is " https://outlook.office365.com/EWS/Exchange.asmx "

the error that appears is the connection to the server was unsuccessful please check the server name or credentials entered

Thank you

msc-service-manager-generalmsc-service-manager-administrationmsc-service-manager-connector
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AndreasBaumgarten avatar image
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AndreasBaumgarten answered ·

Hi @HebaWagih-6458 ,

I just checked the configuration here (it's a "private preview version" of the Exchange Connector, but should not matter).

The difference here to your way is: I didn't add the O365 Exchange Server URL. I did the configuration this way:

79845-image.png


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten





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Thanks for your replay.

I did that already and get the same error

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AndreasBaumgarten avatar image
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AndreasBaumgarten answered ·

You see the app registration you created in the Azure portal?

Please verify you copied the right values without leading or trailing space in your Exchange Connector config.

79895-image.png



Also please verify you set the permissions as required:

79943-image.png


(Described in the Deployment Guide "Prerequisites to setup OAuth" steps 5. - 11.)


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten



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Yes I did these steps as written in the deployment guide also as appears in the above pictures

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AndreasBaumgarten avatar image
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AndreasBaumgarten answered ·

Do you see login attempts of the user in the Azure Portal?
Azure Portal -> Active Directory -> Users -> Sign-Ins

In my environment for example it is "itservice@......" that is used by the exchange connector (Run As Account in SCSM)


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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No, I'll check it and get back to you
Thank you

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what should I see in the sign-ins logs?
the last record on 13/3 although I have been tried to configure it today again

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Basically you should see the accounts that are signing in. Could be successful or failed.


Kind regards
Andreas Baumgarten

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